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Stay Report: Hong Kong Skycity Marriott Executive Suite + Being Insulted By Housekeeping

Skycity Marriott has to be one of the best airport hotels near Hong Kong International Airport, although Starwood(Marriott) will soon have a Sheraton and a Four Points by Sheraton open; for now, Hong Kong Skycity is still the only Marriott property near the airport. The property is not young but is in excellent shape due to the great maintenance they’ve kept.

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  • The mid-aged housekeeping lady asked her colleague: ” He’s so avaricious(贪心 in Chinese), I’ve gave him one already, should I give it to him?” All of their conversation was done under the impression that I’ve locked the door.


Picture from Marriott Website

Skycity Marriott has to be one of the best airport hotels near Hong Kong International Airport, although Starwood(Marriott) will soon have a Sheraton and a Four Points by Sheraton open; for now, Hong Kong Skycity is still the only Marriott property near the airport. The property is not young but is in excellent shape due to the great maintenance they’ve kept.

This property generally treat their elite guests with generous suite upgrades, so with a simple request through Marriott app’s chat feature, I was able to see the upgrade to executive suite one day prior to arrival. Bear in mind, I am currently only holding a gold level elite status with Marriott, so they are exceptionally generous here.


Here’s some practical info regarding my stay:

Length: One night stay before early flight

Booked Room Category: King Guest Room

Upgraded Room Category: Executive One Bedroom Suite

Booking Made: Marriott App

Marriott Rewards Tier: Gold Elite

I consider this Marriott property one of those I would keeping coming back as I could see myself travelling to or through Hong Kong airport many times in the future, thus I’ve been proactively trying to keep a pleasant relationship with this property and the most of the wonderful staff working there. What I meant here is that I would try to be more understandable when a situation in service inconsistency occurs.


Check In:

After arriving at the MTR station at the airport, I went down to the bus bay area under terminal 2 and took the shuttle bus to the hotel, the bus is scheduled every twenty minutes, also you would be able to request for a private nanny van to pick you up(yes, that’s what we call it in Hong Kong), although the criteria for getting that service is at the hotel’s discretion. All you got to do is just try to ask nicely, normally as a elite member, if no shuttle bus is available right away, they will send one for you.

The lobby staff is very helpful and are very willing to reach out a helping hand and show you the way to the front desk. At the front desk, the check-in process was also done with excellent profession. She even came out her way out of the desk counter and personally shook my hand and walked me to the elevator.


The Room:

Hotel room size in Hong Kong is generally very small, however this is not the case with this airport property. The building was built specifically for a hotel to meet passengers’ need around the airport. The hotel have a 24 hour gym and a pool in the basement, the lower floor level rooms are all reserved for airline crews, and the crew even get their own lounge.

I was quiet surprised to get the suite upgrade this easily, but still I am very grateful for this gesture.

Entrance overview to executive one bedroom suite at Hong Kong Skycity Marriott

Entrance view to the suite, it looks like they’ve utilised every inch of the space to feature everything possible that would improve the amenity standard. On the right side, there’s a decent sized guest bathroom.

Guest bathroom executive one bedroom suite at Hong Kong Skycity Marriott

Guest bathroom sink at executive one bedroom suite at Hong Kong Skycity Marriott


The Living Room:

Living room at executive one bedroom suite at Hong Kong Skycity Marriott

Desk and TV stand at executive one bedroom suite at Hong Kong Skycity Marriott

The desk is right next to the TV stand. You can feel that there isn’t much depth in width of the shape of the living room.

Living room sofa sets at executive one bedroom suite at Hong Kong Skycity Marriott

Living room sofa and welcome fruits at executive one bedroom suite at Hong Kong Skycity Marriott

Welcome fruits by Hong Kong Skycity Marriott Hotel

Living room space with the welcome fruits on the coffee table. There are also magazines provided by the tourism board in Hong Kong.


The Bedroom:

The bedroom is almost in identical size to the living room with an armchair beside the bed.

Bedroom overview at executive one bedroom suite at Hong Kong Skycity Marriott

Bedside view executive one bedroom suite at Hong Kong Skycity Marriott

Night stand view at executive one bedroom suite at Hong Kong Skycity Marriott

The bed is big and comfortable, the bedsheet was clean and smelled great.

Amenities at night stand executive one bedroom suite at Hong Kong Skycity Marriott

Night stand amenities with an alarm clock set which I did not try out but it can be useful to old people.

Luggage stand executive one bedroom suite at Hong Kong Skycity Marriott

The luggage stand next to the TV stand in the bedroom is ginormous. I mean you can put huge luggage on it, or two medium ones side by side, very thoughtful actually.

Since they put metal bars to add friction on it, I suppose it’s not for sitting for laying around.


The bedroom bathroom is gorgeous, I mean for the Marriott brand, it’s more business-oriented, but this bathroom looks like something come from Mandarin Oriental or Four Seasons.

They are divided shower and bathtub space and both of them are divine. I don’t know if it’s because of the white marble or the super-instgramable display art piece on the wall. I fall in love with the bathroom at first sight.

Master bathroom at executive one bedroom suite at Hong Kong Skycity Marriott

Bedroom bathroom overview.

Bathroom Sink at executive one bedroom suite at Hong Kong Skycity Marriott

Bathroom amenities at executive one bedroom suite at Hong Kong Skycity Marriott

Bathroom amenities displayed next to the sink counter. The Thann Branded amenities across Marriott chain is from Thailand. You can also see the towels stocked under the sink.

Shower amenities above the bathtub at executive one bedroom suite at Hong Kong Skycity Marriott

The shower amenities set above the bathtub.

Shower amenities in the shower at executive one bedroom suite at Hong Kong Skycity Marriott

The shower amenities inside the shower.

As you can see now, every bathroom amenity in the suite came in pairs with the size of 40ML, everything was so except the body lotion next to the sink counter, there’s only one of it, as I was thinking of this, I thought I could rang up the guest service and ask them to deliver one more, as It’s very practical to keep one of those with you and use it to moisturise your hands when you are inside a dry airplane cabin. So I requested it by calling the service desk and they promised to deliver.

Bathtub side at executive one bedroom suite at Hong Kong Skycity Marriott

Bathrobe on the side of the bathtub at executive one bedroom suite at Hong Kong Skycity Marriott

The bathrobe is already prepared next to the bathtub in case you need to take a shower and a second one is stored in the closet.

Everything was perfect about this stay, until a middle-aged housekeeping lady came knocking on my door, at first I was communicating with her in English, she seemed confused, so I tried Cantonese judging by she must be local. I said thank you for the small 20ML body lotion she delivered; and asked her if she had any 40ML body lotion since everything in the suite is in that size. She stuttered in Mandarin Chinese:”Huh? I will go get it for you, when you asked for turn-down service later? Or now?” And then, without saying anything, she turned back and prepared to leave. I said in Mandarin Chinese:”Xie Xie.”

I thought the housekeeping cart is right in the hallway, I might as well just hold the door and wait for her coming back, and I had some coins gripped in the palm of my hand as I was ready to tip her when she come back, what I heard next was the most outrageous remark a housekeeping staff can make behind guests.

I suppose she didn’t know I kept the door open and thus, without even walking to the cart, she started yelling across the hallway to another younger housekeeping lady who is a local and speak Cantonese:”He’s so greedy/avaricious(贪心 in Chinese), I’ve gave him one already, should I give it to him?” All of their conversation was done under the impression that I’ve locked the door.

I was shocked by her remarks and literally feeling cornered during that moment, and then she started walk back to me and noticed that the I’ve been there listening to her the whole time, she started to get nervous and didn’t said a word as she handed me the 40ML body lotion. I didn’t feel like making a scene and made up my mind to just let it go, so I took the thing from her hand and shut the door. Here’s only part of the story.


Amenities:

Complimentary bottled water at executive one bedroom suite at Hong Kong Skycity Marriott

The complimentary water and ice bucket is heaped at the back on the living room TV, it looked fine, but felt somewhat overcrowded.

Mini Bar Display at executive one bedroom suite at Hong Kong Skycity Marriott

The mini bar display, with only soft drinks and beer available.

Tea & Coffee and Kettle sets at executive one bedroom suite at Hong Kong Skycity Marriott

The tea and coffee bags came in large size, and it’s from the famous TWG brand. Though everything was stored under the TV stand.

Snacks and wine glasses set at executive one bedroom suite at Hong Kong Skycity Marriott

Snacks and wine glasses.


Executive Lounge:

This property also came with a sizeable executive lounge, taking a decent proportion of one entire floor level. The staff there was more quiet and minding their own business at the front desk, so nothing out of the ordinary greeting and bowing, but that was totally alright.

Executive lounge seating at executive one bedroom suite at Hong Kong Skycity Marriott

There are only soft drinks and coffee plus some fruits available during daytime, and during cocktail hour, you would be able to enjoy several dishes and liquor and some desserts.

Seating in the lounge at executive one bedroom suite at Hong Kong Skycity Marriott

There are many seating area inside the executive lounge, and during daytime, it’s never crowded there, but you can keep seeing people coming in and out. Besides, you get a great view of the runway of Hong Kong airport which every other minute you can see a wide-body aircraft land onto the runway.

Executive Lounge View over HKG Hong Kong Airport at executive one bedroom suite at Hong Kong Skycity Marriott


The Pool:

The pool was never busy and you do see people use it from time to time, it looked clean and well-maintained.

Swimming pool side view at Hong Kong Skycity Marriott

Swimming pool view at Hong Kong Skycity Marriott


After Check Out:

As I was thinking of what actually happened during the stay, everything was great except the dehumanising remarks by one of the housekeeping staff, she had every right to judge hotel guests behind their back, but it’s definitely unacceptable when I accidentally heard it. What am I suppose to believe if she told me next time that the room is clean while she might actually like one of those internet videos coming from China in which the housekeeper use a toilet brush to wash the mouthwash cup, how am I suppose to believe she wouldn’t have more issue with it when I asked for something more out of the normal when I am in need.

I felt like I showed enough consideration for her, as she might be one of those workers immigrated from mainland China and might be depending on this job to support her family back home, thus I didn’t want to make it difficult for her. Besides Hong Kong right now is in labour force shortage. What still kept irritated me til this day is that she showed no consideration to me while I went out my way to think in her shoes; thus I’ve decided to write an email and demand an explanation from their duty manager, the email was concise and expressed my concern in a calmly manner, and I got a decent apology email and a compensation plan in 10,000 Marriott rewards points.

I tried to reply to that email and emphasise on my stance of asking them to do what is right instead of asking them to treat me like one of those guest who will have an attitude towards everything just to get points out of the program, however I never got a reply forwarding that email.


Bottom Line:

Basically, the story here taught us one important value, never ask for extra amenities at Hong Kong Skycity Marriott, or else you might get brutally-criticized as a human being. Haha, just kidding, as I am sure I would have no choice but returning to that property when my next early flight comes up, but did I mind anything else regarding the quality of service during the stay? Absolutely not. The front desk staff has to be one of the friendliest I’ve encountered in my life, and they are all capable of communicating perfectly in numerous languages which is a tough quality to find among them these days.


Overall Ratings:

Check-in Experience: 7.6/10

Staff Experience: 8.3/10

Status Recognition: 7.9/10

Room Comfortability: 7.6/10

Lounge Experience: 7.2/10

Housekeeping Experience: 1.9/10

Overall Experience: 6.75/10

If the dreadful incident did not happened, it would easily be one of the top hotel experience I’ve ever reviewed on this website. I am sure I would be able to experience something more realistic towards their normal service standard in the future, however I would definitely leave a note in advance to the hotel to not assign me any rooms on the 10th floor. Oh, did I mentioned that she worked on the 10th floor? Because why not, she said what she said.

Thanks for going through this emotional journey with me, and just so you guys know, I believe I am quiet genuine in every hotel stay report I write. I can see myself making a brand new video stay review on youtube next time, maybe that one will do them justice.

Thanks for reading and leave a comment.

 

Albert K. Field Albert is my name, and travel the world is my game. I began my passion for travel at a very young age, I started this website as a strong means to further explore the world of frequent flyers programs (FFP). The relationship between customers and service providers in the aviation and hospitality industry always seems to be in opposition, however, since the introduction of United Airlines’ Frequent Flyers Programm since 1972*. This has significantly eased the middle spectrum between 2 parties. While the aim of airlines is still to generate more revenue; but for us,as consumers, are also given the opportunity to participate in the bargaining and exploiting from service providers. Living in a world of globalization where big data becomes vital for simulating successful economical activities, most of us will have to travel to other locations whether willingly or unwillingly, while you hearing all this fascinating stories about others, In fact, you too, can blend into the trend. It may not sound like how media illustrates, but indeed there are possibilities for us to have more spontaneous travel without getting held back by financial situation. My website consists of reviews of airline premium cabin products,airport lounges and stay reports of 5-star hotels and their executive lounges across the globe. In addition to all of that, I care the most about their frequent flyers program and loyalty program, which also includes banking partners. Plus, I spontaneously put up reviews and news update regarding premium water brands and restaurants. The purpose of this website is to share all of this information with my audience as well as inviting you to be part of my journey.

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Hotel Reviews

Stay Report: Hotel Indigo Warsaw Nowy Świat, King Suite Review

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Hotel Indigo Warsaw - Nowy Swiat - Courtesy Of IHG

The Hotel Indigo Warsaw Nowy Świat is a four-star boutique hotel located next to the old town of Warsaw, Poland. What formerly known as the Branicki Residential House – Smolna 40, the building can be dated back to 1903. Through turmoils during the war, the residence building was developed by BUDIZOL Property to open as an Indigo hotel in May 2017.


How I Got There

The hotel is centrally located, so you may get there by many means of public transportation, but Uber is also extremly cheap in Poland, so the ride-sharing app has been my go-to method of communting around the city.

I arrived at the hotel site around 2 PM, and I was immediately impressed by the architecture itself. The hotel doesn’t look busy at all, in fact, it was a bit too quiet, I guess that’s why they called themselves a boutique hotel.


Check-In

The hotel lobby is mesmerizing, the art installation was majestic and beautiful. Since I booked the stay with IHG rewards points, so I wasn’t expecting anything over and beyond from the hotel; however, to my surprsie, I noticed in the app that room has been upgraded to a suite in advance.

The lady who checked me in was happy to see someone finally showed up when I entered the lobby, she welcomed me with a warm greeting and thanked me for my royalty with IHG rewards, she told me that they’ve upgraded me to their only king suite of the hotel, and she called the housekeeping to check again whether everything was ready before making the room key cards for me.

She mentioned nothing about breakfast and I ended up not waking up early enough to find out anyway.

The entire hotel is trying to be sustainable, so the hallway light will only switch on if you make a clear sound, which can be creepy at times.


Practical Info

  • Length: One night Stay
  • Booked Room Category: Standard 1 Queen NS
  • Upgraded Room Category: Suite 1 King NS
  • Booking Made: IHG App
  • IHG Rewards Tier: Spire Elite
  • Booking Through: Point Breaks Redemption (15,000 Points)
  • Room Number: 409

The Suite

Upon entering, the suite looked bright and open, I felt the openness within the enclosed space avaliable, as stated on their website, the suite is only 44 sqm.

The interior is elegant and chic, I liked the strong contrast between the furniture and the plain white wall.

The suite has dedicated space for your luggage and decent closet space for all your other belongings.

The most dazzling thing about the living room would be the window, not only was it up to the ceilings, but the painted window frames made it even more chic and elegant.

The elevated seating space made it even more exquisite, you can just imagine yourself sitting there with a glass of wine and looking out to the window as you are taking everything in with light music playing in the background. (I actually did that.)

With different seating sofas together, you can also have an enjoyable time with friends and families.

Overall the living room layout is decent and nothing is compromised here in order to make up for the seating space.

I’ve chosen the welcome points during check in, but the hotel went out of their way and left a welcome letter with a glas of red wine for me in the room, too. I certainly felt very welcome by this kind gesture.

With the suite upgrade, I was also able to enjoy free soft drinks & snacks as part of their free in-suite offerings.

The counter under the TV is fully equipped with all the glassware and tea sets.

The mini bar has a decent selection of liquor options in addition to the free soft drinks.

One thing I found out during the stay was the scale formed inside the water kettle, that’s very unpleasant to encounter as it feels like the housekeeping lacks some attention to details here.

Behind the sofa sets, you can find a simple desk where you can work on. The desk & chair itself is decent but nothing revolutionary, but the smart appliances will surprise you.

The lamp had a charging head for iPhone and the smart telephone comes with google maps and internet browser, plus many other apps. In my opinion, these small gadgets are huge enhancements to a hotel’s hard product offerings nowadays.

The sky-light ceiling adds another key selling point to the room, it makes you feel the visual extention to the environment outdoor so for a moment I felt like standing under the glass roof of a French museum.


The Bedroom

The bedroom is relatively simple, the design is modern as always, but it’s not the same size as a normal guestroom, in fact it’s smaller.

The bed and pillows are clean and comfortable, the bed the hotel referred to as a king bed is of decent size, but not the biggest I’ve seen, the headboard is elastic and it’s great to lean on.

The hotel offers in-room handy phone which you can take out with you for internet coverage and make phone calls to a dozen different countries free of charge.


The Bathroom

The bathroom went for a black & white decor which brings out the contrast between the chequerboard tiles and other interiors.

The oval bathtub is elegantly designed and looked very chic.

The shower amenities being offered was from the German sport luxury brand Bogner. It was okay to use but personally I didn’t feel anything extraordinary while using it.

Another smart solution they had with the suite was, with a push of a bottom, you may switch clear or opaque the smart glass they’ve installed between the bathroom and the bedroom.


Fitness & Sauna

Although the hotel only has 60 rooms, it has a 24 hours fitness center equipped with a small sauna facility.

It’s not the most well-equipped gym but you can get a work out done without much problem.

The staff reminded me that it take some time to heat up the sauna, so if you are thinking of using it, you would have to call them in advance so they can heat it up for you.


Bottom Line

This IHG property gives great recognition to its elite members, that something may look favorably upon. It has a great location in central Warsaw, while the hotel itself is very quiet and peaceful, so it’s highly recommended that you spend some days with them. The staff doesn’t have to deal with a large flow of guests checking in and out everyday, so they definitely have a lot more time to ensure the quality of your stay experience; besides the hotel was opened 2017, so right now might be the perfect time to try it out.


Ratings

Check-in Experience: 8.5/10

Staff Experience: 9/10

Status Recognition: 9.5/10

Room Comfortability: 8.5/10

Housekeeping Experience: 8.3/10

Overall Experience: 8.8/10

Thanks for reading this stay report, and are you planning to stay here soon? Leave a comment.

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Hotel Reviews

Stay Report: Moxy Frankfurt East, Germany Review

Moxy hotels are Marriott’s new budget chain that has properties with very basic room categories, so with Marriott Rewards, you won’t be getting suite upgrades or lounge access as they practically don’t come with any, instead, it’s a nightclub-like hostel that are filled with flirty little details to discourage you from thinking about the price you are paying for those tiny rooms.

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Moxy Frankfurt East Stairways Wall

Moxy hotels are Marriott’s new budget chain that has properties with very basic room categories, so with Marriott Rewards, you won’t be getting suite upgrades or lounge access as they practically don’t come with any, instead, it’s a nightclub-like hostel that are filled with flirty little details to discourage you from thinking about the price you are paying for those tiny rooms.

Moxy Frankfurt East Building Facade

Building Facade

Moxy Frankfurt East is not conveniently located near Frankfurt Central railway station, but it’s definitely not far from it; you may reach the hotel with the city tram which will drop you one block away from it.

Moxy Frankfurt East Lobby Floor

Lobby Floor


Practical Info:

  • Length: One night stay (late check-in)
  • Booked Room Category:  One Standard Room
  • Upgrades: No Upgrades
  • Booking Made: Marriott App
  • Marriott Rewards Tier: Platinum Premier Elite
  • Welcome Amenities Choice: 500 Marriott Reward Points

Check-In:

Moxy is offering a bar alike check-in experience, as the counter area staff are also bartenders who sell and make drinks. I arrived at the hotel around 12 PM in the middle of the night. I supposed the lady who checked me in was already tired of her shift, also I didn’t have too much expectation from Moxy to start with, she used a lazy tone and informed me that she will just credited me the 500 points and carded me a room on the first floor. I then asked for a higher floor, only to be told the hotel is fully booked. K…

Moxy Frankfurt East Lobby Area

Lobby Area

Moxy Frankfurt East Looby Seating Area

Lobby Seating Area

Apart from the nightclub business at night, the lobby decor feels like some trendy café during the day.


The Room:

Moxy Frankfurt East Room Hallway

Hallway

This Moxy property only has three room categories, and I was given one at the most basic level at the most basic floor.

Moxy Frankfurt East Room 139

Room 139

Moxy Frankfurt East Floor Layout

Floor Layout

The room is tiny, as you would expect from a hostel, but it has tried its best to offer everything a standard hotel room could give. It has a IKEA style minimalistic furnishing and everything is of miniature size. Except the TV, the TV is huge compared to everything else in the room.

As the Moxy brand is a quiet new, they are able to offer a lot of innovative smart solutions. Even for hotels like JW Marriott Hong Kong, their top notch service doesn’t include a high resolution TV.

Moxy Frankfurt East In Room Overview

In Room Overview

Moxy Frankfurt East In Room Wall Grafitti

In Room Wall Graffiti

Moxy Frankfurt East Room TV Wall

Room TV Wall

In addition to TV and radios; the TV also offers internet browsing, personal device connection and weirdly enough – ASMR bedtime stories. Young people today would love these and it’s still very new. So, good job, Marriott.

Moxy Frankfurt East Working Area In Room

Working Area In Room

I do think the nightclub alike touches could attract a younger crowd than normal; and just maybe Marriott could win them over when their younger targets become business travellers one day. Not bad.

Moxy Frankfurt East Bed

Moxy Frankfurt East Bed

The bed and linens are well, not so comfortable, it’s close to hostel qualities and it’s far from the good ones.

Moxy Frankfurt East Room Nightstand

In Room Nightstand


The Bathroom:

Moxy Frankfurt East Bathroom

Bathroom

The bathroom is not big either, but you wouldn’t be having a problem to have a good shower.

Moxy Frankfurt East Bathroom Sink

Bathroom Sink

Moxy Frankfurt East Bathroom Towels & Blow Dryer

Bathroom Towels & Blow Dryer

The towels are thin and shower amenities like soap and shampoo are in dispensers only. Nothing much to complain here, as for a brand like Moxy, it will never get better.


Breakfast:

After the introduction of the new Marriott program since August, Courtyard, AC Hotels, Protea and Moxy will stop offering free breakfast for elite members. Instead you get a 10 USD credit. Breakfast cost 10 Euros at Moxy Frankfurt East, and I am not sure it’s worth what you are paying for.

Moxy Frankfurt East Breakfast - My Choice

Breakfast – My Choice

Here’s what I’ve chosen to eat. Not something I would expected to be eating at a hotel normally.

Moxy Frankfurt East Breakfast Pastries Display

Breakfast Pastries Display

Moxy Frankfurt East Breakfast Warm Servings & Bread

Breakfast Warm Servings & Bread

The only two hot plate offerings are just eggs, boiled and fried.

Moxy Frankfurt East Breakfast Cold Plates Display

Breakfast Cold Plates Display

Moxy Frankfurt East Breakfast Cereals Display

Breakfast Cereals Display

They offer a decent selection of cereals though, I am uncertain whether it’s a Moxy thing or a German thing, or a pop-culture reference; maybe a little bit of everything then. But the word for the hotel is – cost-saving.

Moxy Frankfurt East IKEA Alike Breakfast Tray Return Station

IKEA Alike Breakfast Tray Return Station

Another IKEA alike feature is that you might be expected to return your tray after you are done with your breakfast. It’s quiet common for young people today to do this self-willingly.

Another notable feature is their coffee machine that freaking offers more than 20 different choices. Impressed.


The Gym:

The gym area is located at the lobby as well. It’s a square-shaped room with all the necessary facilities. Nothing to complain about.


Other Amenities:

The lobby area is a cool place to explore as they combine everything at a business-oriented hotel all within the same place.


Conclusion:

I’ve paid more than 100 Euros for my one night stay which could get you some decent full service brands instead, I would only consider staying here if I am able to score a deal around 60 Euros in the future. Other than paying for breakfast, I wouldn’t mind recommending you staying here for a special experience and if you are into getting some instagramable pictures taken.

Moxy Frankfurt East Terrace

Moxy Frankfurt East Terrace

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