Nowadays, Intra-European business class is a product that existing for the sole purpose of just existing, it helps legacy carriers to stand apart from other low-cost ones. While having practically the same cramped seats as economy, airlines are able to adopt it to maximise potential on their premium-offering network.
In addition to the already sub-par hard product, on short-haul flights like this, it’s even harder for you to be treated with a soft product that’s of redeemable qualities. Though, LOT Polish Airlines here has managed to offer something quiet decent compared to its European counterparts.
- LO 379
- Warsaw(WAW) – Frankfurt(FRA)
- Boeing 737-800
- Business Class Seat 1F
- Award Booking
Warsaw Chopin Airport’s terminals are still quiet new and modern since its opening, and as the hub operator, LOT Polish Airlines offers an exclusive premium check-in area for Star Alliance elites and business passengers.
The agent handled me was well-informed and explained everything I needed to know about my journey. Although there were two younger staff who were guarding the entry ignored me completely and were busy chit-chatting to each other, but that’s alright, they are just enjoying themselves by not working on the customer front.
Fast Track Security
The fast track security is also conveniently located right behind the premium check-in area, after scanning your ticket, you are able to go through security point quiet easily, although it can be some queueing here as well.
You may access LOT Polish Airlines lounge at the second floor of the departing level, which can be entered with your Star Alliance elite memberships in addition to holding a premium ticket.
The boarding gate is right under the lounge, so there were not that much walking for me for this entire journey. However, I did not see a priority boarding line, after presenting my ticket, I was allowed to skip the queue and board immediately.
To my surprise, I was only priority-boarding to a shuttle bus, not the aircraft.
So after waiting for half of the plane to get on the shuttle bus, I was finally on board the aircraft, though not the first few passengers, ironically.
My seat 1F was on the first row with extended leg room, though the tray table would be under the armrest instead. Nothing to complain about the design, but the seat is anything far from being enjoyable.
The business class cabin is just normal economy seats with red head covers. While LOT Polish Airlines also creatively offers premium economy seating with just a blue head cover instead.Other than this, they don’t get meal service either, not sure if there’s actually a market for such division. This is more of comfort seating on other airlines that comes with a higher seat selection fee; but I am letting you on a secret here, a well-known social code actually, Star Alliance gold members often get to sit in premium economy for free during airport check-ins.
The cabin design is simple and bright, though not worthy of getting any compliments. Hehe
Once boarded, I was offered a packaged wet tissue instead of a hot towel, but that’s alright.
Before taking off, the flight attendant kindly offered me newspaper to pick and a departure drink.
Shortly after air-born, the lady first asked me if I wanted some snacks, and I was given some peanuts and dry carrot slices, the exact same packages you get from their lounge.
I am not sure but I do think you can also choose something from their menu onboard, which economy passengers have to pay for.
I was the first one to be offered meal service, unfortunately I found out that my seat’s foldable table is unstable and the tray plate would slide away as the plane moves.
Luckily no one was sitting next to me, so I was able to enjoy my meal from that seat.The meal service was cold plate offerings with heated bread choices, everything tasted alright to my surprise, the fruit was fresh and the salmon was slimy and refreshing.
After the main course, you get coffee and Lindt chocolate as dessert, though not too much quality to speak of about the offering itself, but the flight attend was extremely kind and attentive.
The toilet is not exclusive to business cabin only, but since most passengers choose to use the one in the back of the plane anyway, the toilet was clean and well maintained throughout the flight.
Other than the tilted table on my seat, the flight has been very enjoyable.
Up In The Air
Shortly after zoning out into the clouds outside my windows, it was time to land.
This LOT Polish Airlines flight has been short and sweet, there are not many things airlines can experimenting with these days, so the soft product of service is vital for a good flight experience; but I think the crew on this flight have done a wonderful job.