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Lounge Operation

Cathay Pacific Reopens Newly Renovated Lounge At Shanghai Pudong

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Cathay Pacific’s newly renovated Shanghai Pudong Lounge will open its doors again on July 18, marking the introduction of the airline’s awards-winning lounge design to mainland China for the first time.

Cathay Pacific and its subsidiary airline Cathay Dragon currently operates more than 12 wide body departures from Shanghai Pudong airport, making Shanghai one of the most important feeder route for its hub at Hong Kong. The Cathay Pacific Lounge was showing its ages since its first opening.

In latest Cathay Pacific press release, the airlines states that Cathay is “moving beyond” for its customers with a superior experience at every stage of their journey. The new Shanghai Pudong Cathay Pacific Lounge will be another reason for customers to arrive early, rest and recharge in the welcoming atmosphere of comfort and wellbeing before their flight.

Located near Departure Gate D69 in Pudong Airport’s Terminal 2 building, the new lounge occupies a space of 970 square metres and follows the warm, inviting style developed by Studioilse, the London-based studio led by Ilse Crawford, seen in Cathay Pacific’s newest lounges across its global network.

Cathay Pacific Chief Customer and Commercial Officer Paul Loo said: “We are delighted to bring our signature lounge design to mainland China, ensuring our customers travelling through Pudong Airport have an even more enjoyable experience when they fly with us. Shanghai is one of our most popular destinations for business and leisure, and a favourite among our most loyal customers. Our premium passengers can now look forward to a multitude of new and improved features at the lounge, especially when it comes to the F&B options they can enjoy.”

An Oasis

Passengers leave the hustle and bustle of the airport behind as soon as they reach the reception area, where they are transported to an oasis of serenity designed to reflect the comforts of a modern apartment. The space is stylishly accentuated with natural materials such as cherry wood and limestone, while the medley of different leather and Alcantara-upholstered designer furniture is set up to allow guests to socialise in open areas or wind down more privately in peace and solitude.

The Terrace

A particular highlight of the lounge is the Terrace, an L-shaped, open-ceiling verandah that allows guests to take in panoramic views of the apron and runway while seated at one of the dining tables or bespoke Solo Chairs, which come with a built-in reading lamp and individual side table.

The design of the Terrace is similarly reflected in the open-ceiling food hall, where passengers wanting a pre-flight refreshment can enjoy the convenience of self-serve international hot and cold dishes, freshly baked treats, cheeses and cold cuts that can be picked up from the Servery counter. A variety of wines and spirits are also available at the self-service bar, giving guests the ability to mix their favourite pre-flight cocktails.

The Noodle Bar

The always-popular Noodle Bar, a signature feature among Cathay Pacific’s global lounges, is also making its debut in mainland China. Channelling Hong Kong’s beloved tea houses, the open-kitchen Noodle Bar offers a combination of communal long tables and private booths set within a stylish dining area complete with hanging lights and dark-wood ceiling fans. Here visitors to the lounge can get a comforting taste of Hong Kong by ordering freshly prepared wonton egg noodles with soup – a Cantonese classic – or perk up before their flight with a spicy Sichuan province special in the form of dan dan noodles. Of course, guests can also enjoy some of Shanghai’s own delectable culinary culture with hand-made, soup-filled xiao long bao dumplings among the dim sum dishes served daily.

Meanwhile, high-speed Wi-Fi and Flight Information Display System screens ensure passengers are able to relax, refresh and recharge without worry before their flight.

Shanghai Pudong Lounge Key Facts

The Shanghai Pudong Cathay Pacific Lounge is open to First and Business Class passengers, Marco Polo Club Silver members and above, oneworld Emerald and Sapphire members, and members of all tiers holding a valid lounge pass. The opening hours will be from 05:30 to 21:00 daily.

2 Comments

2 Comments

  1. Juliana

    August 6, 2019 at 10:12 pm

    Shanghai Pudong is getting good service at last

  2. Dudo

    August 6, 2019 at 10:13 pm

    Not all CX and CD flights are operated by widebody aircrafts, the majority of them are not

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Lounge Operation

Austrian Airlines To Reopen Lounge At Vienna Airport & Resume Flights To Shanghai

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Austrian Airlines OE-LAW Boeing 767-300ER

From September 29, 2020, Austrian Airlines will reopen its lounge at Vienna Airport Terminal 3. Austrian Airlines has also changed catering partner to DoN.

From 2 October Austria’s home carrier will fly to Shanghai with a weekly frequency, the route will be resumed with a Boeing 767, and on the airline’s wish list is “A second weekly flight to Shanghai.” 


Austrian Airlines Lounge @ Vienna Airport Reception
Austrian Airlines Lounge @ Vienna Airport Reception

Austrian Airlines will again welcome passengers in its lounge at Vienna Airport from September 29, 2020. Due to the spread of the Corona Pandemic and the temporary suspension of flight operations, Austria’s home carrier had to temporarily close all lounges on March 16, 2020. At the end of September, the Austrian Business Lounge Schengen (Terminal 3, Level 2 or F-Gates) will reopen its doors for Austrian Airlines passengers. 

The reopening brings a change for lounge visitors: quality caterer DoN is now responsible for the culinary offerings in the Austrian Airlines Lounge. The largest privately run catering company in Austria has won the tender and will be catering for lounge guests from now on. DO & CO will remain the partner for onboard catering on Austrian Airlines flights. 


“With the reopening of our lounge at Vienna Airport together with our new lounge catering partner DoN, we are taking another step towards normality and can offer our passengers more service along the journey. “

Austrian Airlines Head of Product Management, Erik Mosch. 

  • The food and drink on offer in the lounge complies with all hygiene requirements and has been adapted to meet official guidelines.
  • Visitors can choose from a wide range of beverages as well as cold and warm snacks and meals.
  • Regional delicacies are also offered.

The Austrian Airlines Lounge is located at the F-Gates in Terminal 3 and is open daily from 5.30 am to 8.00 pm. Initially, only the Schengen Business Lounge will be reopened; it is available to all passengers entitled to access. HON-Circle guests can expect a separate area.

Information on the access rules can be found at https://www.austrian.com/at/en/lounges-vienna-airport.

In the Austrian Airlines Lounge, as in the entire airport terminal and on board, there is a strict mask wearing obligation. Mouth and nose protection may only be removed while seated at the tables. 


Austrian B767 OE_LAX
Austrian B767 OE_LAX

Austrian Airlines will fly to Shanghai again from 2 October. After several postponements of the resumption due to the dynamic market situation, the return to China is now fixed. A Boeing 767 will fly from Vienna to Shanghai every Friday. The return flight will take place the following Sunday. Further connections to China are a conceivable option for Austrian Airlines. 


“We are very pleased to be able to return to China with regular passenger flights”, a second weekly flight to Shanghai is on our wish list.” 

Austrian Airlines board member Andreas Otto

The long-haul portfolio of Austrian Airlines is thus expanding to include another destination. In addition to Shanghai, Austria’s home carrier already flies to Chicago, New York and Washington, among others. 


  • Route                       Flight number   Flight day      Departure – Arrival (local times) 
  • Vienna – Shanghai    OS 75              Friday           1:30 p.m. – 6:00 a.m. (next day) 
  • Shanghai – Vienna    OS 76              Sunday         10:10 a.m. – 3:45 p.m. 

On the Austrian Airlines website, passengers will find up-to-date information on travel in times of corona, flight schedules, mask requirement or rebooking regulations. The information is updated on an ongoing basis. Furthermore, passengers will also find the current entry regulations for their respective destinations. 

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