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Frequent Flyer Programs

Cathay Pacific To Auto Renew Tiers For All Marco Polo Club Members

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Earlier this month, Marco Polo Club members were given a helping hand to retain their elite membership with club points relief and benefits extension across February, March and April, and as the COVID-19 situation has evolved into a global pandemic, Cathay Pacific has updated their tier renewal policy today on their site, all Marco Polo Club members with their current tier levels due to expire between May and December 2020 will be renewed automatically for another 12 months when the normal requirement is not met. This includes all club members at Green, Silver, Gold and Diamond levels.

Marco Polo Club Tiers

Marco Polo Club Tiers


“Automatic tier renewal

The COVID-19 situation has evolved into a global pandemic, and many countries have instituted travel bans and restrictions to curb its spread. This in turn has lowered demand and we have significantly reduced capacity across our passenger network.

Renewal of club tiers

Knowing this has seriously affected your ability to travel and may continue to impact your travel plans for some months to come, we are renewing the current tier level of Green, Silver, Gold and Diamond members whose membership period expires from May to December 2020 for another 12 months, even if the normal renewal requirement is not met.

Reissuing of mid-tier benefits

We will also reissue mid-tier benefits that expire between May and December 2020 for another 12 months so you can enjoy them when your travel resumes. The reissue should take 7 working days from the date of expiry.

For the ticketing arrangements and precautionary measures we’re taking, please visit the COVID-19 Information Centre.”


Marco Polo Club Diamond Membership

Marco Polo Club Diamond Membership


This is a textbook example of how a flagship full service carrier should be retaining its customers, with the continuous passenger number drop, Cathay is expecting average daily pax number remain below 1,000 throughout April.

“A potential bright point could be cargo in upcoming weeks. Cargo revenue won’t be enough to offset passenger revenue loss, but it could cushion the blow from high monthly fixed expenses, Cathay has always had one of the strongest cargo operations in the Asia-Pacific. It would make sense for them to capitalise on this leadership and continue adding cargo capacity on key routes.”

Luya You, Transport analyst at Bocom International.
Cathay Pacific B777-300ER

Cathay Pacific B777-300ER

Cathay Pacific had cut capacity by two-fifths and they could continue to extend its April flight reductions of 96 per cent if travel restrictions remains.


Marco Polo Club Status Renewal

Marco Polo Club Status Renewal

Frequently asked questions

What does automatic tier renewal mean?

We appreciate our members’ loyalty. By renewing their membership tier automatically – without the need to apply or have a review – we’re ensuring they can travel in the style they’re accustomed to when they resume flying.


Who is eligible for automatic tier renewal?

Green, Silver, Gold and Diamond members whose memberships expire between May and December 2020 will automatically be renewed at their current tier levels, even if they haven’t earned the club points normally required to retain their status.


When will my status be renewed?

If your membership expires between May and December 2020, your current membership status will automatically be renewed at the end of your membership year for another 12 months.


Do I need to register to renew my status?

No, we will automatically renew your status at the end of your membership year. There is no need to call the service centre.


Where can I find the end date of my membership year?

Sign in to your account and visit the Account Balance page.


If my status will automatically be renewed at my current tier, can I still move up to a higher tier if I’ve earned the required number of club points?

Yes, the normal rules for tier qualification apply.


If my status is automatically renewed, will my club points be reset to zero in the new membership year?

Yes, the normal rule applies – upon renewal, upgrade or downgrade, your club points are automatically reset to zero and a new membership year begins.


Will this tier renewal impact my Asia Miles?

No, your Asia Miles balance remains the same.


I have applied for a Membership Holiday, but my original membership year ends between May and December 2020. Can I cancel my Membership Holiday? Can my status be renewed for another 12 months after my Membership Holiday ends?

If you have not started your Membership Holiday, you can cancel it and your entitlement will be reinstated. Once the Membership Holiday has started, no changes or cancellations can be made; however, for this exceptional situation, we can reinstate your entitlement. The automatic tier renewal only applies to memberships expiring between May and December 2020 and can’t be carried forward to the next year.


My mid-tier benefits expired in February/March/April 2020 and were reissued for another 6 months. The new expiry dates fall within the period between May and December 2020 – will they be renewed for another 12 months?

Yes, we will reissue any unused mid-tier benefits that expire between May and December 2020 for another 12 months.


Cathay Pacific Window Seat

Cathay Pacific Window Seat

Albert K. Field Albert is my name, and travel the world is my game. I began my passion for travel at a very young age, I started this website as a strong means to further explore the world of frequent flyers programs (FFP). The relationship between customers and service providers in the aviation and hospitality industry always seems to be in opposition, however, since the introduction of United Airlines’ Frequent Flyers Programm since 1972*. This has significantly eased the middle spectrum between 2 parties. While the aim of airlines is still to generate more revenue; but for us,as consumers, are also given the opportunity to participate in the bargaining and exploiting from service providers. Living in a world of globalization where big data becomes vital for simulating successful economical activities, most of us will have to travel to other locations whether willingly or unwillingly, while you hearing all this fascinating stories about others, In fact, you too, can blend into the trend. It may not sound like how media illustrates, but indeed there are possibilities for us to have more spontaneous travel without getting held back by financial situation. My website consists of reviews of airline premium cabin products,airport lounges and stay reports of 5-star hotels and their executive lounges across the globe. In addition to all of that, I care the most about their frequent flyers program and loyalty program, which also includes banking partners. Plus, I spontaneously put up reviews and news update regarding premium water brands and restaurants. The purpose of this website is to share all of this information with my audience as well as inviting you to be part of my journey.

2 Comments

2 Comments

  1. mofo 2020

    April 16, 2020 at 11:52 am

    They should just upgrade everyone to First class when this is all over.

    • RonnieJon1969

      April 16, 2020 at 11:55 am

      And why exactly would they need to do this? You can’t travel because of a global pandemic that’s killing thousands daily, not because of CX says so. Also, you do realise that first class seats are far less limited than business, that would be a long waiting list…

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Frequent Flyer Programs

SAS Extends All EuroBonus Members Status For 12 Months

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SAS A350 Business Class
After weeks of dissatisfaction from the airline’s most loyal customers, SAS finally follows what many has already done by offering EuroBonus members a 12-month extension on their current membership level.
SAS Plus Cabin
SAS Plus Cabin

SAS writes in a press release that active EuroBonus accounts where the member has reached their current status level on their own, either by earning qualifying points or through qualifying number of flights, will automatically receive this courtesy benefit of getting their status extended for 12 months. This benefit will be applied to all status holding members whose expiry date of their qualification period ends between March 31st 2020 and February 28th, 2021. Gold members who receive their status from a Diamond member give away will not get their status extended without having qualified for the status on their own.

SAS remains completely dedicated to serving and rewarding our most loyal customers, even in these challenging times. SAS EuroBonus has for many years been a core vehicle to provide frequent SAS flyers with well-deserved features and benefits enhancing their travel experience.

These extraordinary circumstances have forced SAS to temporarily halt the majority of air traffic until further notice. This means that many of our loyal EuroBonus members are currently challenged to collect the qualifying status points and flights required to maintain their membership levels within the 12-month qualification period.

Even though the full extent and impact of Covid-19 is still unknown, SAS has decided to honor our frequent flyers’ dedication and engagement. We will continue to closely monitor how the situation progresses and determine if additional measures need to be made.

A large number of airlines, including SAS’s partners in the Star Alliance have been earlier out to introduce status extension policies to its frequent flyers who are now hindered from flying. In this regard, SAS has been getting a lot of critics online for not following up.

Eurobonus Status Extension
EuroBonus Status Extension

EUROBONUS FAQ:

HOW DO I KEEP MY TIER? I PLANNED TO MAKE A RESERVATION BUT BECAUSE OF THE CURRENT SITUATION I COULD NOT.

Due to the extraordinary circumstances, SAS has decided to offer EuroBonus members a 12-month extension on their current membership level. This benefit will be applied automatically to
active EuroBonus accounts where the member has achieved current membership level on own merits, either by earning qualifying points or qualifying flights. The benefit will be applied to
members that have a qualification period with expiry date 31 March 2020 until 28 February 2021.

That means if you are a Gold member with a qualification period expiry date 30 April 2020 and membership level expiry date 31 July 2020 then your Gold membership level will be extended to
31 July 2021.


I HAVE POINTS THAT WILL EXPIRE, CAN I HAVE THEM EXTENDED?

This extraordinary situation, unfortunately, forces SAS to undertake some unusual measures regarding our customer offerings, including EuroBonus. This naturally affects many customers.

We are sorry for the inconvenience, but given the situation, SAS is not able to extend the validity of points that has expired or will expire in the near future.


I HAVE POINTS THAT WILL EXPIRE – HOW CAN I USE THEM IN THIS SITUATION?

Currently, we offer the possibility to book an award trip on SAS. Remember that SAS Bonus tickets are always fully refundable and rebookable up until 24h before departure. Bonus flights with SAS can be booked 330 days in advance.

You can also use your points to pay for part of a regular SAS ticket. 

Hotels stays can be booked with points.

Points can also be used in SAS EuroBonus shop – up to 5 000 points/member and week (temporary restriction). Points and credit cards can be combined as payment.


WILL COMPENSATED STATUS POINTS BE ELIGIBLE FOR QUALIFICATION TO LIFETIME GOLD MEMBERSHIP AND GIVE AWAY MEMBERSHIP? 

Yes, they will.


DO I NEED TO APPLY FOR THE MEMBERSHIP LEVEL EXTENSION BENEFIT? 

No, members do not have to contact SAS Customer Service to apply. 

This benefit will be applied automatically to active Silver, Gold and Diamond EuroBonus accounts with qualification period expiry date 31 March 2020 until 28 February 2021 where member has achieved his/her current member status on own merits, either by earning qualifying points or qualifying flights.


HOW WILL MY GIVE AWAY MEMBERSHIP BENEFIT BE AFFECTED IF I AM RENEWED BY THE MEMBERSHIP LEVEL EXTENSION BENEFIT?

If your current membership level is Gold or above and you are eligible for the membership level extension benefit, then you will be given a new quota of the Give away membership benefit at time
of renewal of your membership level according to the EuroBonus program rules for Give away membership.


WHERE DO I FIND MY QUALIFICATION PERIOD EXPIRY DATE?

If you log in to your EuroBonus account on sas.xx you will find your qualification period expiry date under My EuroBonus. In SAS App you will find your qualification period expiry date by selecting tab
Me.


I AM A MEMBER CLOSE TO UPGRADE TO DIAMOND, WITH A QUALIFICATION PERIOD EXPIRY DATE 30 APRIL 2020. WHAT APPLIES TO ME REGARDING THIS MEMBERSHIP EXTENSION BENEFIT?

Your current membership level will be extended for 12 months at your membership level expiry date 31 July 2020


WHEN WILL MY CURRENT MEMBERSHIP LEVEL BE RENEWED? 

The membership level extension benefit means that at your membership level expiry date you will be renewed with current tier level regardless if you have reached the limit for renewal in your previous qualification period.

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Frequent Flyer Programs

Flying Blue To Maintain Elite Member Status For Another 12 Months

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Air France A350
From a press update from their COVID-19 statement earlier today, Air France KLM group’s Flying Blue program will be extending elite status for their elite members whose status is expiring from March this year to February next year for another 12 months. As for basic Explorer level members, all of their points won’t expire until the the end of this year.

“Coronavirus (COVID-19) Related Updates

In challenging times like today, travelling has become more difficult due to reasons beyond your control. In these trying times, we want to remove any uncertainty you may have about your Flying Blue Elite level.

We have put the following actions in place:

  • We will maintain all Flying Blue Elite members with a qualification period ending between March 2020 and February 2021 for another 12 months.
  • We will prevent all Miles from expiring between now and the end of 2020 for all our Explorer members.

We will continue to monitor the situation closely as it evolves. We are committed to sharing details and updates with you as soon as they become available. In case you have any questions about the implications regarding your situation, please see the frequently asked questions about this topic below:

  • If the travel date of your Reward Ticket or Promo Reward Ticket was before 31 May, 2020.
  • The rebooking, reissuing, or refund of your ticket must be completed on or before 30 September, 2020.
  • The rebooked travel date must be before 30 November, 2020.

For trip cancellations with Reward Tickets or Promo Tickets:

  • Penalty fees for trip cancellations are waived.
  • Whether you have a Reward Ticket or Promo reward ticket, your Miles will be re-credited to your Flying Blue Member account and airport taxes on the credit card used for payment.
  • Ticketing fees are non refundable.

For change of travel dates with Reward Tickets or Promo Tickets:

  • Flights booked with Air France and KLM, you will be reissued a ticket with same route, airline and booking class.
  • Flights booked with other airlines partners flights or in combination with AF/KLM flights, you will be reissued a ticket with same route, airline and booking class. If we are unable to reissue a ticket with the same route, airline and booking class, we will issue a new one upon your request.

We will continue to monitor the situation closely as it evolves. We are committed to sharing details and updates with you as soon as they become available.”


Air France A350 Business Cabin

How would the status extension be counted towards Platinum for life?

If you you keep current level during your next qualification period based on this special covid-19 measurements, this 12 months grace period elite status extension will count towards the 10 consecutive years needed to qualify for Platinum for life.


Everything is going very fast these days, that’s to say for the survival of many airlines.

The CEO of Air France made assumptions to the French Newspaper La Tribune  a few days earlier presented that while almost the entire Air France and KLM fleet is grounded, there was still talk of ensuring a very ambitious offer in July and August, putting 70 to 80% of the long-haul seats initially planned for this summer back on before the Covid crisis, 80 to 90% on medium-haul and 65 to 75% on short-haul.

Benjamin Smith Air France

Benjamin Smith, Air France

After a minimal activity in June where only 20% of the total capacity could be insured, Ben Smith intends to return to service in July 40% of the offer initially planned before the crisis, then 60% in August, before reaching 75% in the fourth quarter at best. Which still seems terribly ambitious, at least for this summer.

Like many, the CEO of Air France-KLM plans a slow and gradual recovery.

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