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Cathay Pacific To Auto Renew Tiers For All Marco Polo Club Members

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Cathay Pacific B777-300ER
Earlier this month, Marco Polo Club members were given a helping hand to retain their elite membership with club points relief and benefits extension across February, March and April, and as the COVID-19 situation has evolved into a global pandemic, Cathay Pacific has updated their tier renewal policy today on their site, all Marco Polo Club members with their current tier levels due to expire between May and December 2020 will be renewed automatically for another 12 months when the normal requirement is not met. This includes all club members at Green, Silver, Gold and Diamond levels.

Marco Polo Club Tiers

Marco Polo Club Tiers


“Automatic tier renewal

The COVID-19 situation has evolved into a global pandemic, and many countries have instituted travel bans and restrictions to curb its spread. This in turn has lowered demand and we have significantly reduced capacity across our passenger network.

Renewal of club tiers

Knowing this has seriously affected your ability to travel and may continue to impact your travel plans for some months to come, we are renewing the current tier level of Green, Silver, Gold and Diamond members whose membership period expires from May to December 2020 for another 12 months, even if the normal renewal requirement is not met.

Reissuing of mid-tier benefits

We will also reissue mid-tier benefits that expire between May and December 2020 for another 12 months so you can enjoy them when your travel resumes. The reissue should take 7 working days from the date of expiry.

For the ticketing arrangements and precautionary measures we’re taking, please visit the COVID-19 Information Centre.”


Marco Polo Club Diamond Membership

Marco Polo Club Diamond Membership


This is a textbook example of how a flagship full service carrier should be retaining its customers, with the continuous passenger number drop, Cathay is expecting average daily pax number remain below 1,000 throughout April.

“A potential bright point could be cargo in upcoming weeks. Cargo revenue won’t be enough to offset passenger revenue loss, but it could cushion the blow from high monthly fixed expenses, Cathay has always had one of the strongest cargo operations in the Asia-Pacific. It would make sense for them to capitalise on this leadership and continue adding cargo capacity on key routes.”

Luya You, Transport analyst at Bocom International.
Cathay Pacific B777-300ER

Cathay Pacific B777-300ER

Cathay Pacific had cut capacity by two-fifths and they could continue to extend its April flight reductions of 96 per cent if travel restrictions remains.


Marco Polo Club Status Renewal

Marco Polo Club Status Renewal

Frequently asked questions

What does automatic tier renewal mean?

We appreciate our members’ loyalty. By renewing their membership tier automatically – without the need to apply or have a review – we’re ensuring they can travel in the style they’re accustomed to when they resume flying.


Who is eligible for automatic tier renewal?

Green, Silver, Gold and Diamond members whose memberships expire between May and December 2020 will automatically be renewed at their current tier levels, even if they haven’t earned the club points normally required to retain their status.


When will my status be renewed?

If your membership expires between May and December 2020, your current membership status will automatically be renewed at the end of your membership year for another 12 months.


Do I need to register to renew my status?

No, we will automatically renew your status at the end of your membership year. There is no need to call the service centre.


Where can I find the end date of my membership year?

Sign in to your account and visit the Account Balance page.


If my status will automatically be renewed at my current tier, can I still move up to a higher tier if I’ve earned the required number of club points?

Yes, the normal rules for tier qualification apply.


If my status is automatically renewed, will my club points be reset to zero in the new membership year?

Yes, the normal rule applies – upon renewal, upgrade or downgrade, your club points are automatically reset to zero and a new membership year begins.


Will this tier renewal impact my Asia Miles?

No, your Asia Miles balance remains the same.


I have applied for a Membership Holiday, but my original membership year ends between May and December 2020. Can I cancel my Membership Holiday? Can my status be renewed for another 12 months after my Membership Holiday ends?

If you have not started your Membership Holiday, you can cancel it and your entitlement will be reinstated. Once the Membership Holiday has started, no changes or cancellations can be made; however, for this exceptional situation, we can reinstate your entitlement. The automatic tier renewal only applies to memberships expiring between May and December 2020 and can’t be carried forward to the next year.


My mid-tier benefits expired in February/March/April 2020 and were reissued for another 6 months. The new expiry dates fall within the period between May and December 2020 – will they be renewed for another 12 months?

Yes, we will reissue any unused mid-tier benefits that expire between May and December 2020 for another 12 months.


Cathay Pacific Window Seat

Cathay Pacific Window Seat

2 Comments

2 Comments

  1. mofo 2020

    April 16, 2020 at 11:52 am

    They should just upgrade everyone to First class when this is all over.

    • RonnieJon1969

      April 16, 2020 at 11:55 am

      And why exactly would they need to do this? You can’t travel because of a global pandemic that’s killing thousands daily, not because of CX says so. Also, you do realise that first class seats are far less limited than business, that would be a long waiting list…

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Frequent Flyer Programs

SAS Offers Double EuroBonus Extra Points On All Destinations

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SAS New Silver Logo

Many airlines are currently offering double points earning to help frequent flyers maintaining their status, since many airlines route network are limited. SAS is now following suit and offering double extra points earning until the end of May 2021.

SAS A350 Business Class
SAS A350 Business Class

The only unattractive part of this campaign is that customers will not earn double status points on this offer, instead they can only receive double extra points that can be used later.

The offer is valid on all travel classes, SAS Go, SAS Plus and SAS Business. You must book the trip no later than 21 October 2020, but you can travel in the period from 22 September 2020 to 31 May 2021.



Here’s the offer page on SAS’s website:

To you who see the whole world as your home, who longs for new inspiration or a dear reunion. SAS flies to a number of destinations, so you can get where you want to go – safely, flexibly and easily. Right now you get double EuroBonus points * (your regular point earnings + the same number of extra points) regardless of destination – the choice is yours!

SAS EUROBONUS OFFER PAGE

It is important that you enter the EuroBonus number when booking;

  • Order: September 22 – October 21, 2020
  • Travel: September 22, 2020 – May 31, 2021
  • Remember to enter your EuroBonus number when ordering. *
  • P.S. Remember to stay up to date on the restrictions that apply to the country you are travelling to before you travel. Please note that the traffic program may change due to current situation.

Sincerely, SAS EuroBonus


* The offer applies to SAS Go, SAS Plus and SAS Business tickets (not Widerøe) which are booked between 22.9–21.10 2020 and used during the travel period 22.9 2020–31.5 2021. The points are registered in your account within 14 days after the completed flight. . It is important that you state your EuroBonus number when ordering, as we cannot re-register double points.

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