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Lounge Operation

Finnair Opens Renovated Non-Schengen Flagship Lounge

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Finnair (20th December) unveiled the final phase of its non-Schengen lounge expansion by opening the new Business Class Lounge. The new Platinum Wing Lounge was opened in June of this year. Showcasing contemporary Nordic design throughout, the lounge offers a series of new spaces to explore and upgraded food and beverage options. 

Relax Area, Finnair Non-Schengen Lounge Business Lounge
Relax Area, Finnair Non-Schengen Lounge Business Lounge

“With more passengers flowing through Finnair’s home hub of Helsinki Airport, the new lounge complex increases seating capacity and space, together, the new combined lounge complex provides 200 additional seats over the lounges they replace.” 

Karim Al-Soufi, Vice President of Ground Experience at Finnair

  • Opening Hours:
    • 5:30am to 12 midnight daily 
  • Entrance eligibility:
    • Finnair Business Class passengers,
    • Finnair Plus Gold, Platinum and Platinum Lumo members,
    • OneWorld Emerald and Sapphire members on non-Schengen OneWorld member flights,
    • Lounge access for purchase during off-peak hours,
  • Off Peak Purchase Price:
    • Adult walk-in: €48 or 12,000 points
    • Adult online: €39 or 9,500 points
    • Child (only when accompanied by an adult): €15 or 3,500 points
  • Lounge Capacity: 
    • 600 customers. 

“Throughout the design process, we spent a lot of time to really understand how our customers use our lounges and what their needs are. This, in turn, informed the design of the spaces and services, the result is a lounge that offers a variety of different zones and seating styles, providing our customers with different options on how they want to spend their time.”  

David Kondo, Finnair’s Head of Customer Experience Product Design

A Nordic interior that stands the test of time    

The aesthetic of the new lounge complex marks the emergence of Finnair’s new design language which centres on Nordicness, simplicity, clean lines, natural materials and texture to provide a warmer and more “human” experience. 

The furniture selection includes both modern and classic design pieces from esteemed Nordic brands that stand the test of time. For example, the entrance area features Eero Aarnio’s ball chairs. 

Alongside the previously opened Platinum Wing Lounge, the Business Lounge was designed as a collaboration between Helsinki-based KOKO3, London-based Tangerine and Finnair’s internal design team. 

Dinning Area, Finnair Non-Schengen Lounge Business Lounge
Dinning Area, Finnair Non-Schengen Lounge Business Lounge

A fresh Nordic menu tailored to international tastes  

Guests can taste the Nordics with a menu that features the best local produce in season. The lounge is operated in partnership with Finnish food provider Fazer, who will be preparing food in a new open kitchen concept which is coupled with a dedicated dining area. The rotating menu consists of a choice of three main courses with meat, fish and vegetarian options, six salads and a wide selection of desserts. 

Blueberry Bar, Finnair Non-Schengen Lounge Business Lounge
Blueberry Bar, Finnair Non-Schengen Lounge Business Lounge

A new full-service bar will operate at peak times offering an enhanced range of beverages including premium alcohol and specialty coffees. Several drinks stations are dotted throughout the lounge, alongside a “quick coffee” area at the front of the lounge for those who are in a hurry. 

Finnair lounge Catering

Letting people choose how to spend their time 

The new lounge is broken up in a variety of smaller “pockets” aligned to different customer needs and activities. The deeper you go into the lounge, the quieter and more private it becomes. Several different seating options are available, ranging from social open banquet style seating suitable for groups through to more private solo seating. A new family pocket stocked with games and activities is available for those travelling with children. 

Finnair Non-Schengen Lounge Business Lounge Bathroom
Bathroom, Finnair Non-Schengen Lounge Business Lounge

There are power outlets at almost every seated position. Soundproof phone booths and printing facilities are also available. For those wishing to freshen up, five newly refurbished shower suites stocked with L:a Bruket cosmetics can be booked with a touchscreen reservation system. 

Albert K. Field Albert is my name, and travel the world is my game. I began my passion for travel at a very young age, I started this website as a strong means to further explore the world of frequent flyers programs (FFP). The relationship between customers and service providers in the aviation and hospitality industry always seems to be in opposition, however, since the introduction of United Airlines’ Frequent Flyers Programm since 1972*. This has significantly eased the middle spectrum between 2 parties. While the aim of airlines is still to generate more revenue; but for us,as consumers, are also given the opportunity to participate in the bargaining and exploiting from service providers. Living in a world of globalization where big data becomes vital for simulating successful economical activities, most of us will have to travel to other locations whether willingly or unwillingly, while you hearing all this fascinating stories about others, In fact, you too, can blend into the trend. It may not sound like how media illustrates, but indeed there are possibilities for us to have more spontaneous travel without getting held back by financial situation. My website consists of reviews of airline premium cabin products,airport lounges and stay reports of 5-star hotels and their executive lounges across the globe. In addition to all of that, I care the most about their frequent flyers program and loyalty program, which also includes banking partners. Plus, I spontaneously put up reviews and news update regarding premium water brands and restaurants. The purpose of this website is to share all of this information with my audience as well as inviting you to be part of my journey.

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Airline Operation

Air France Introduces New Night Service Concept With Washington Dulles Lounge Revamped

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Air France New Lounge Decor

On July 18, 2019, Air France unveiling its newly revamped lounge at Washington Dulles International Airport; The new lounge welcomes Air France’s La Première and Business Class customers as well as Flying Blue Elite Plus members in a completely renovated, more elegant and modern environment. The total area is 615 square meters with two floors that can accommodate up to 155 customers.

Air France New Lounge Food & Drinks Counter
Air France New Lounge Food & Drinks Counter

At the heart of the lounge is a new dining area, There is a new service concept “Night Service” for Business Class guests onboard Flight AF027 departures every day from Washington to Paris, Charles de Gaulle.

Eligible passengers can enjoy French cuisine in the airport lounge just as they would on board. Guests can enjoy a full meal at the table, including appetisers, hot dishes, cheese plates, desserts, and wine and champagne.

Air France Lounge Charcuterie Board
Air France Lounge Cheese Plate
Air France Lounge Coffee & Croissant
Air France Lounge French Baguette & Wine
Air France Lounge French Pastries
Air France Lounge Desserts

During the flight, guests can enjoy a good night’s sleep in the business class cabin. A quiet private seat that can be converted into a flat bed which guarantees a peaceful rest. When they woke up with the flight reaching the French coastline, breakfast will be served right before landing at Paris Charles de Gaulle.

Air France Visual Illustration
Air France Visual Illustration
Air France Visual Illustration
Air France Visual Illustration

In addition to the service concept specially catered to business class passengers onboard the night flight, Air France also introduced other newly improved features at the lounge.

New Night Service Illustration
New Night Service Illustration

The iconic bar area in the lounge 

Dressed in a lacquered metal structure and completely open to the lounge, the bar offers a selection of wines, Champagnes and spirits, served by a bartender. For the first time in an Air France lounge, customers can also enjoy cold draught beers.

A new dining experience

As part of its ongoing effort to offer its customers the best possible service, the company has also revamped its dining area to highlight French gourmet cuisine.

Designed in the spirit of a Parisian brasserie, new furnishings and circular benches have been custom-designed to provide conviviality and comfort. Customers can enjoy a self-service buffet with a cold, sweet and savoury selection.

A cosy environment

The second level offers customers a genuinely cosy environment. In a relaxing light-filled atmosphere, where light screens perfectly mimic sunlight and the colour of the sky, customers can relax comfortably in chaises lounges or other seating of their choice. A snacking area completes this moment of well-being.

Air France Press Release
Air France New Lounge Decor
Air France New Lounge Decor

Facts of Air France’s new Washington lounge:

  • A VIP area with a cosy and private atmosphere, dedicated to customers travelling in the La Première cabin;
  • An area reserved for Flying Blue Platinum Ultimate customers.
  • A lobby equipped with new eligibility kiosks, for smoother access;
  • A co-working space;
  • Free Wi-Fi access and electrical/USB outlets close to each seat;
  • A lounge area reflecting the architectural design of the latest Air France lounges – wide bench seating, brightly-coloured individual seats that give the lounge its own distinctive identity; 
  • A press kiosk offering French and international newspapers and magazines, in addition to the digital offer available on the “Air France Play” app;
  • Freshen up and relax thanks to an invigorating shower.
Air France New Lounge Decor Details
Air France New Lounge Decor Details

Air France currently operates 2 daily flights to Washington by Airbus A380 and Boeing 777-200 from Paris-Charles de Gaulle; while KLM operates a daily flight to Washington from Amsterdam-Schiphol airport. There will be a schedule change from 26th October this year as the winter season schedule kicks in.

  • AF054: leaves Paris-Charles de Gaulle at 13:15, arrives in Washington at 15:40;
  • AF055: leaves Washington at 18:05, arrives at Paris-Charles de Gaulle at 7:35 the next day.
  • AF026: leaves Paris-Charles de Gaulle at 16:30, arrives in Washington à 19:05;
  • AF027: leaves Washington at 21:10, arrives at Paris-Charles de Gaulle at 10:45 the next day.
  • KL651: leaves Amsterdam-Schiphol at 13:20, arrives in Washington at 15:40;
  • KL652: leaves Washington at 17:45, arrives at Amsterdam-Schiphol at 7:20 the next day.
Air France New Lounge Decor Details
Air France New Lounge Decor Details

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Airline Operation

Singapore Airlines To Use SGD 50 Million To Upgrade Changi Airport T3 Lounge

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Illustration by HBA

Singapore Airlines will invest more than SGD 50 million in a major upgrade to the SilverKris and KrisFlyer Gold Lounges at Changi Airport Terminal 3. The refurbishment will begin in August 2019 and is expected to be completed by mid-2021.

After the upgrade, the area size and reception capacity of Singapore Airlines lounges at Terminal 3 of Changi Airport will increase by 30%. The new lounge will be tailored to the needs and preferences of the passengers, offering more spacious open spaces, fully upgraded amenities and a variety of dining options. Singapore Airlines has teamed up with the renowned hotel design company Hirsch Bedner Associates to inject new energy into each lounge, creating a modern yet warm atmosphere with a classic elegance.

Designed to create the ultimate exclusive lounge experience, passengers in the Singapore Airlines First Class Suite and First Class will experience a new The Private Room and First Class Lounge, carefully designed for a gorgeous and intimate seating space that will satisfy both passengers’ need to work and rest. The flagship bar will still be a feature of the First Class Lounge, while the private lounge will offer a full-service, high-end fine dining area. The passenger’s enjoyment experience will be further enhanced, in addition to the fresh seasonal flavor, you can also enjoy popular local cuisine all year round.

In addition, the Singapore Airlines Business Class Lounge will be expanded and has four different areas to meet the diverse needs of passengers. Passengers with shorter transit times can enjoy delicious snacks in a relaxed and welcoming café, while time-honoured passengers can enjoy a wide selection of Asian and international cuisine at the restaurant, including local specialties produced on-site.

One of the highlights of the new Business Class Lounge is that there will be a full-service bar and it will also serve as a buffet breakfast area. For passengers who need to work in a private space, there will also be separate working spaces called Productivity pods that will help increase productivity. The chaise lounges in the rest area will be used for passengers to take a short nap before departures.

The reception capacity of the KrisFlyer Gold Lounge will be doubled, including a dedicated work area, as well as a spacious terrace seating area and dining area. The KrisFlyer Gold Lounge will also be equipped with a washroom and shower.

“With extensive research and feedback garnered from our customers, we have relooked and re-envisioned our customer journey to develop this new design concept for our lounges at T3. Keeping the needs and wants of our customers in mind, we aim to deliver an experience that exemplifies the luxury and warm hospitality that SIA is known for. The project is a key part of our commitment to constantly elevate the customer experience, on the ground as well as in the air, and we look forward to revealing the exciting new offerings as construction progresses,” said Senior Vice President Customer Services & Operations, Mr Marvin Tan.

Singapore Airlines Press Release

The upgrade will be carried out in four phases. During the period, all the lounges will be gradually divided into sections, first the business class lounge, then the first class lounge and The Private Room, and finally the KrisFlyer Gold Lounge. During the upgrade period, the relevant passengers will have access to the temporary lounge to ensure that they will not be affected.

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