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Lounge Operation

Finnair Opens Renovated Non-Schengen Flagship Lounge

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Blueberry Bar, Finnair Non-Schengen Lounge Business Lounge

Finnair (20th December) unveiled the final phase of its non-Schengen lounge expansion by opening the new Business Class Lounge. The new Platinum Wing Lounge was opened in June of this year. Showcasing contemporary Nordic design throughout, the lounge offers a series of new spaces to explore and upgraded food and beverage options. 

Relax Area, Finnair Non-Schengen Lounge Business Lounge
Relax Area, Finnair Non-Schengen Lounge Business Lounge

“With more passengers flowing through Finnair’s home hub of Helsinki Airport, the new lounge complex increases seating capacity and space, together, the new combined lounge complex provides 200 additional seats over the lounges they replace.” 

Karim Al-Soufi, Vice President of Ground Experience at Finnair

  • Opening Hours:
    • 5:30am to 12 midnight daily 
  • Entrance eligibility:
    • Finnair Business Class passengers,
    • Finnair Plus Gold, Platinum and Platinum Lumo members,
    • OneWorld Emerald and Sapphire members on non-Schengen OneWorld member flights,
    • Lounge access for purchase during off-peak hours,
  • Off Peak Purchase Price:
    • Adult walk-in: €48 or 12,000 points
    • Adult online: €39 or 9,500 points
    • Child (only when accompanied by an adult): €15 or 3,500 points
  • Lounge Capacity: 
    • 600 customers. 

“Throughout the design process, we spent a lot of time to really understand how our customers use our lounges and what their needs are. This, in turn, informed the design of the spaces and services, the result is a lounge that offers a variety of different zones and seating styles, providing our customers with different options on how they want to spend their time.”  

David Kondo, Finnair’s Head of Customer Experience Product Design

A Nordic interior that stands the test of time    

The aesthetic of the new lounge complex marks the emergence of Finnair’s new design language which centres on Nordicness, simplicity, clean lines, natural materials and texture to provide a warmer and more “human” experience. 

The furniture selection includes both modern and classic design pieces from esteemed Nordic brands that stand the test of time. For example, the entrance area features Eero Aarnio’s ball chairs. 

Alongside the previously opened Platinum Wing Lounge, the Business Lounge was designed as a collaboration between Helsinki-based KOKO3, London-based Tangerine and Finnair’s internal design team. 

Dinning Area, Finnair Non-Schengen Lounge Business Lounge
Dinning Area, Finnair Non-Schengen Lounge Business Lounge

A fresh Nordic menu tailored to international tastes  

Guests can taste the Nordics with a menu that features the best local produce in season. The lounge is operated in partnership with Finnish food provider Fazer, who will be preparing food in a new open kitchen concept which is coupled with a dedicated dining area. The rotating menu consists of a choice of three main courses with meat, fish and vegetarian options, six salads and a wide selection of desserts. 

Blueberry Bar, Finnair Non-Schengen Lounge Business Lounge
Blueberry Bar, Finnair Non-Schengen Lounge Business Lounge

A new full-service bar will operate at peak times offering an enhanced range of beverages including premium alcohol and specialty coffees. Several drinks stations are dotted throughout the lounge, alongside a “quick coffee” area at the front of the lounge for those who are in a hurry. 

Finnair lounge Catering

Letting people choose how to spend their time 

The new lounge is broken up in a variety of smaller “pockets” aligned to different customer needs and activities. The deeper you go into the lounge, the quieter and more private it becomes. Several different seating options are available, ranging from social open banquet style seating suitable for groups through to more private solo seating. A new family pocket stocked with games and activities is available for those travelling with children. 

Finnair Non-Schengen Lounge Business Lounge Bathroom
Bathroom, Finnair Non-Schengen Lounge Business Lounge

There are power outlets at almost every seated position. Soundproof phone booths and printing facilities are also available. For those wishing to freshen up, five newly refurbished shower suites stocked with L:a Bruket cosmetics can be booked with a touchscreen reservation system. 

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Lounge Operation

Austrian Airlines To Reopen Lounge At Vienna Airport & Resume Flights To Shanghai

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Austrian Airlines OE-LAW Boeing 767-300ER

From September 29, 2020, Austrian Airlines will reopen its lounge at Vienna Airport Terminal 3. Austrian Airlines has also changed catering partner to DoN.

From 2 October Austria’s home carrier will fly to Shanghai with a weekly frequency, the route will be resumed with a Boeing 767, and on the airline’s wish list is “A second weekly flight to Shanghai.” 


Austrian Airlines Lounge @ Vienna Airport Reception
Austrian Airlines Lounge @ Vienna Airport Reception

Austrian Airlines will again welcome passengers in its lounge at Vienna Airport from September 29, 2020. Due to the spread of the Corona Pandemic and the temporary suspension of flight operations, Austria’s home carrier had to temporarily close all lounges on March 16, 2020. At the end of September, the Austrian Business Lounge Schengen (Terminal 3, Level 2 or F-Gates) will reopen its doors for Austrian Airlines passengers. 

The reopening brings a change for lounge visitors: quality caterer DoN is now responsible for the culinary offerings in the Austrian Airlines Lounge. The largest privately run catering company in Austria has won the tender and will be catering for lounge guests from now on. DO & CO will remain the partner for onboard catering on Austrian Airlines flights. 


“With the reopening of our lounge at Vienna Airport together with our new lounge catering partner DoN, we are taking another step towards normality and can offer our passengers more service along the journey. “

Austrian Airlines Head of Product Management, Erik Mosch. 

  • The food and drink on offer in the lounge complies with all hygiene requirements and has been adapted to meet official guidelines.
  • Visitors can choose from a wide range of beverages as well as cold and warm snacks and meals.
  • Regional delicacies are also offered.

The Austrian Airlines Lounge is located at the F-Gates in Terminal 3 and is open daily from 5.30 am to 8.00 pm. Initially, only the Schengen Business Lounge will be reopened; it is available to all passengers entitled to access. HON-Circle guests can expect a separate area.

Information on the access rules can be found at https://www.austrian.com/at/en/lounges-vienna-airport.

In the Austrian Airlines Lounge, as in the entire airport terminal and on board, there is a strict mask wearing obligation. Mouth and nose protection may only be removed while seated at the tables. 


Austrian B767 OE_LAX
Austrian B767 OE_LAX

Austrian Airlines will fly to Shanghai again from 2 October. After several postponements of the resumption due to the dynamic market situation, the return to China is now fixed. A Boeing 767 will fly from Vienna to Shanghai every Friday. The return flight will take place the following Sunday. Further connections to China are a conceivable option for Austrian Airlines. 


“We are very pleased to be able to return to China with regular passenger flights”, a second weekly flight to Shanghai is on our wish list.” 

Austrian Airlines board member Andreas Otto

The long-haul portfolio of Austrian Airlines is thus expanding to include another destination. In addition to Shanghai, Austria’s home carrier already flies to Chicago, New York and Washington, among others. 


  • Route                       Flight number   Flight day      Departure – Arrival (local times) 
  • Vienna – Shanghai    OS 75              Friday           1:30 p.m. – 6:00 a.m. (next day) 
  • Shanghai – Vienna    OS 76              Sunday         10:10 a.m. – 3:45 p.m. 

On the Austrian Airlines website, passengers will find up-to-date information on travel in times of corona, flight schedules, mask requirement or rebooking regulations. The information is updated on an ongoing basis. Furthermore, passengers will also find the current entry regulations for their respective destinations. 

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