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Lounge Operation

Qantas To Build New First Lounge At Singapore Changi Airport

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Qantas Airways announced earlier that it will invest millions of Australian dollars to build a new First Class VIP lounge at Singapore Changi Airport and expand the existing business class VIP lounge.

The project is expected to start in April 2019. The completed VIP lounge will accommodate 240 passengers and offer an Asian-inspired catering service, dedicated to creating a luxurious and comfortable resting environment for guests. At the same time, the expansion and renovation project will be carried out for the business class VIP room completed in 2013. After completion, the two VIP lounges will be able to accommodate more than 800 passengers.

The VIP room construction project was jointly announced with Qantas’ quarterly report for the first quarter of 2018-19. Qantas CEO Alan Joyce said that Qantas is located in Singapore after the project is completed. The rest space at Changi Airport will be expanded by 60%. He said: “Since the Australian Airbus A380 has returned to the Singapore service, the number of high-end passengers and transit passengers in both cabins has increased, and the demand for the existing VIP lounge at Changi Airport has also increased significantly. From our highest level frequent flyers In the feedback, it was learned that waiting in the VIP lounge has become an indispensable part of the journey, and I look forward to the completion of the Qantas First Class VIP room to bring them more surprises. We believe that for all the upcoming steps For the guests on the flight trip, the VIP room will undoubtedly be the perfect place to rest and retreat, eat and drink, and work in the business.”

Singapore Changi Airport First Class Lounge Rendering
Qantas will once again work with Australian celebrity chef Neil Perry and renowned industrial designer David Caon and Akin Atelier Design Studio to create a relaxed and high-end space for international airlines and transit passengers. The design of the Singapore Changi Airport VIP Lounge will be based on the concept of sustainable development, strictly controlling the selection of construction materials, interior lighting, space display and service equipment to demonstrate world-class design.

The new Changi Airport First Class VIP Lounge is scheduled to open at the end of 2019, fully meeting the needs of passengers, especially transit, including complete showers, a full-service cocktail bar, an open kitchen restaurant and local Singaporean dining. The cultural menu has become the luxury stop for Qantas’ first-class passengers after Sydney, Melbourne and Los Angeles.

Singapore is Qantas’ highest passenger destination outside Australia, with more than 20% of its wide-body aircraft serving this destination. Qantas has more than 50 round-trip flights to and from Changi Airport every week. It is one of the largest foreign airlines operating at Singapore Airport. Jetstar, a subsidiary of Qantas Group, has 298 flights a week to and from Singapore’s Changi Airport, with flights to 26 destinations.

In addition to the investment in the VIP room project at Singapore Changi Airport, Qantas has previously announced the upgrade of airport lounges for six major destinations in Sydney, New Zealand, Auckland and Australia, including Sydney, Brisbane, Hobart and Tamworth. The renovation plan will be completed, and the VIP lounge expansion area at the domestic terminal of Melbourne Airport will also be fully open at the end of this month.

Albert K. Field Albert is my name, and travel the world is my game. I began my passion for travel at a very young age, I started this website as a strong means to further explore the world of frequent flyers programs (FFP). The relationship between customers and service providers in the aviation and hospitality industry always seems to be in opposition, however, since the introduction of United Airlines’ Frequent Flyers Programm since 1972*. This has significantly eased the middle spectrum between 2 parties. While the aim of airlines is still to generate more revenue; but for us,as consumers, are also given the opportunity to participate in the bargaining and exploiting from service providers. Living in a world of globalization where big data becomes vital for simulating successful economical activities, most of us will have to travel to other locations whether willingly or unwillingly, while you hearing all this fascinating stories about others, In fact, you too, can blend into the trend. It may not sound like how media illustrates, but indeed there are possibilities for us to have more spontaneous travel without getting held back by financial situation. My website consists of reviews of airline premium cabin products,airport lounges and stay reports of 5-star hotels and their executive lounges across the globe. In addition to all of that, I care the most about their frequent flyers program and loyalty program, which also includes banking partners. Plus, I spontaneously put up reviews and news update regarding premium water brands and restaurants. The purpose of this website is to share all of this information with my audience as well as inviting you to be part of my journey.

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Lounge Operation

Finnair Opens Renovated Non-Schengen Flagship Lounge

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Blueberry Bar, Finnair Non-Schengen Lounge Business Lounge

Finnair (20th December) unveiled the final phase of its non-Schengen lounge expansion by opening the new Business Class Lounge. The new Platinum Wing Lounge was opened in June of this year. Showcasing contemporary Nordic design throughout, the lounge offers a series of new spaces to explore and upgraded food and beverage options. 

Relax Area, Finnair Non-Schengen Lounge Business Lounge
Relax Area, Finnair Non-Schengen Lounge Business Lounge

“With more passengers flowing through Finnair’s home hub of Helsinki Airport, the new lounge complex increases seating capacity and space, together, the new combined lounge complex provides 200 additional seats over the lounges they replace.” 

Karim Al-Soufi, Vice President of Ground Experience at Finnair

  • Opening Hours:
    • 5:30am to 12 midnight daily 
  • Entrance eligibility:
    • Finnair Business Class passengers,
    • Finnair Plus Gold, Platinum and Platinum Lumo members,
    • OneWorld Emerald and Sapphire members on non-Schengen OneWorld member flights,
    • Lounge access for purchase during off-peak hours,
  • Off Peak Purchase Price:
    • Adult walk-in: €48 or 12,000 points
    • Adult online: €39 or 9,500 points
    • Child (only when accompanied by an adult): €15 or 3,500 points
  • Lounge Capacity: 
    • 600 customers. 

“Throughout the design process, we spent a lot of time to really understand how our customers use our lounges and what their needs are. This, in turn, informed the design of the spaces and services, the result is a lounge that offers a variety of different zones and seating styles, providing our customers with different options on how they want to spend their time.”  

David Kondo, Finnair’s Head of Customer Experience Product Design

A Nordic interior that stands the test of time    

The aesthetic of the new lounge complex marks the emergence of Finnair’s new design language which centres on Nordicness, simplicity, clean lines, natural materials and texture to provide a warmer and more “human” experience. 

The furniture selection includes both modern and classic design pieces from esteemed Nordic brands that stand the test of time. For example, the entrance area features Eero Aarnio’s ball chairs. 

Alongside the previously opened Platinum Wing Lounge, the Business Lounge was designed as a collaboration between Helsinki-based KOKO3, London-based Tangerine and Finnair’s internal design team. 

Dinning Area, Finnair Non-Schengen Lounge Business Lounge
Dinning Area, Finnair Non-Schengen Lounge Business Lounge

A fresh Nordic menu tailored to international tastes  

Guests can taste the Nordics with a menu that features the best local produce in season. The lounge is operated in partnership with Finnish food provider Fazer, who will be preparing food in a new open kitchen concept which is coupled with a dedicated dining area. The rotating menu consists of a choice of three main courses with meat, fish and vegetarian options, six salads and a wide selection of desserts. 

Blueberry Bar, Finnair Non-Schengen Lounge Business Lounge
Blueberry Bar, Finnair Non-Schengen Lounge Business Lounge

A new full-service bar will operate at peak times offering an enhanced range of beverages including premium alcohol and specialty coffees. Several drinks stations are dotted throughout the lounge, alongside a “quick coffee” area at the front of the lounge for those who are in a hurry. 

Finnair lounge Catering

Letting people choose how to spend their time 

The new lounge is broken up in a variety of smaller “pockets” aligned to different customer needs and activities. The deeper you go into the lounge, the quieter and more private it becomes. Several different seating options are available, ranging from social open banquet style seating suitable for groups through to more private solo seating. A new family pocket stocked with games and activities is available for those travelling with children. 

Finnair Non-Schengen Lounge Business Lounge Bathroom
Bathroom, Finnair Non-Schengen Lounge Business Lounge

There are power outlets at almost every seated position. Soundproof phone booths and printing facilities are also available. For those wishing to freshen up, five newly refurbished shower suites stocked with L:a Bruket cosmetics can be booked with a touchscreen reservation system. 

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Airline Operation

Air France Introduces New Night Service Concept With Washington Dulles Lounge Revamped

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Air France New Lounge Decor

On July 18, 2019, Air France unveiling its newly revamped lounge at Washington Dulles International Airport; The new lounge welcomes Air France’s La Première and Business Class customers as well as Flying Blue Elite Plus members in a completely renovated, more elegant and modern environment. The total area is 615 square meters with two floors that can accommodate up to 155 customers.

Air France New Lounge Food & Drinks Counter
Air France New Lounge Food & Drinks Counter

At the heart of the lounge is a new dining area, There is a new service concept “Night Service” for Business Class guests onboard Flight AF027 departures every day from Washington to Paris, Charles de Gaulle.

Eligible passengers can enjoy French cuisine in the airport lounge just as they would on board. Guests can enjoy a full meal at the table, including appetisers, hot dishes, cheese plates, desserts, and wine and champagne.

Air France Lounge Charcuterie Board
Air France Lounge Cheese Plate
Air France Lounge Coffee & Croissant
Air France Lounge French Baguette & Wine
Air France Lounge French Pastries
Air France Lounge Desserts

During the flight, guests can enjoy a good night’s sleep in the business class cabin. A quiet private seat that can be converted into a flat bed which guarantees a peaceful rest. When they woke up with the flight reaching the French coastline, breakfast will be served right before landing at Paris Charles de Gaulle.

Air France Visual Illustration
Air France Visual Illustration
Air France Visual Illustration
Air France Visual Illustration

In addition to the service concept specially catered to business class passengers onboard the night flight, Air France also introduced other newly improved features at the lounge.

New Night Service Illustration
New Night Service Illustration

The iconic bar area in the lounge 

Dressed in a lacquered metal structure and completely open to the lounge, the bar offers a selection of wines, Champagnes and spirits, served by a bartender. For the first time in an Air France lounge, customers can also enjoy cold draught beers.

A new dining experience

As part of its ongoing effort to offer its customers the best possible service, the company has also revamped its dining area to highlight French gourmet cuisine.

Designed in the spirit of a Parisian brasserie, new furnishings and circular benches have been custom-designed to provide conviviality and comfort. Customers can enjoy a self-service buffet with a cold, sweet and savoury selection.

A cosy environment

The second level offers customers a genuinely cosy environment. In a relaxing light-filled atmosphere, where light screens perfectly mimic sunlight and the colour of the sky, customers can relax comfortably in chaises lounges or other seating of their choice. A snacking area completes this moment of well-being.

Air France Press Release
Air France New Lounge Decor
Air France New Lounge Decor

Facts of Air France’s new Washington lounge:

  • A VIP area with a cosy and private atmosphere, dedicated to customers travelling in the La Première cabin;
  • An area reserved for Flying Blue Platinum Ultimate customers.
  • A lobby equipped with new eligibility kiosks, for smoother access;
  • A co-working space;
  • Free Wi-Fi access and electrical/USB outlets close to each seat;
  • A lounge area reflecting the architectural design of the latest Air France lounges – wide bench seating, brightly-coloured individual seats that give the lounge its own distinctive identity; 
  • A press kiosk offering French and international newspapers and magazines, in addition to the digital offer available on the “Air France Play” app;
  • Freshen up and relax thanks to an invigorating shower.
Air France New Lounge Decor Details
Air France New Lounge Decor Details

Air France currently operates 2 daily flights to Washington by Airbus A380 and Boeing 777-200 from Paris-Charles de Gaulle; while KLM operates a daily flight to Washington from Amsterdam-Schiphol airport. There will be a schedule change from 26th October this year as the winter season schedule kicks in.

  • AF054: leaves Paris-Charles de Gaulle at 13:15, arrives in Washington at 15:40;
  • AF055: leaves Washington at 18:05, arrives at Paris-Charles de Gaulle at 7:35 the next day.
  • AF026: leaves Paris-Charles de Gaulle at 16:30, arrives in Washington à 19:05;
  • AF027: leaves Washington at 21:10, arrives at Paris-Charles de Gaulle at 10:45 the next day.
  • KL651: leaves Amsterdam-Schiphol at 13:20, arrives in Washington at 15:40;
  • KL652: leaves Washington at 17:45, arrives at Amsterdam-Schiphol at 7:20 the next day.
Air France New Lounge Decor Details
Air France New Lounge Decor Details

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