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Lounge Operation

Qantas To Build New First Lounge At Singapore Changi Airport



Qantas New Lounge Interior

Qantas Airways announced earlier that it will invest millions of Australian dollars to build a new First Class VIP lounge at Singapore Changi Airport and expand the existing business class VIP lounge.

The project is expected to start in April 2019. The completed VIP lounge will accommodate 240 passengers and offer an Asian-inspired catering service, dedicated to creating a luxurious and comfortable resting environment for guests. At the same time, the expansion and renovation project will be carried out for the business class VIP room completed in 2013. After completion, the two VIP lounges will be able to accommodate more than 800 passengers.

The VIP room construction project was jointly announced with Qantas’ quarterly report for the first quarter of 2018-19. Qantas CEO Alan Joyce said that Qantas is located in Singapore after the project is completed. The rest space at Changi Airport will be expanded by 60%. He said: “Since the Australian Airbus A380 has returned to the Singapore service, the number of high-end passengers and transit passengers in both cabins has increased, and the demand for the existing VIP lounge at Changi Airport has also increased significantly. From our highest level frequent flyers In the feedback, it was learned that waiting in the VIP lounge has become an indispensable part of the journey, and I look forward to the completion of the Qantas First Class VIP room to bring them more surprises. We believe that for all the upcoming steps For the guests on the flight trip, the VIP room will undoubtedly be the perfect place to rest and retreat, eat and drink, and work in the business.”

Singapore Changi Airport First Class Lounge Rendering
Qantas will once again work with Australian celebrity chef Neil Perry and renowned industrial designer David Caon and Akin Atelier Design Studio to create a relaxed and high-end space for international airlines and transit passengers. The design of the Singapore Changi Airport VIP Lounge will be based on the concept of sustainable development, strictly controlling the selection of construction materials, interior lighting, space display and service equipment to demonstrate world-class design.

The new Changi Airport First Class VIP Lounge is scheduled to open at the end of 2019, fully meeting the needs of passengers, especially transit, including complete showers, a full-service cocktail bar, an open kitchen restaurant and local Singaporean dining. The cultural menu has become the luxury stop for Qantas’ first-class passengers after Sydney, Melbourne and Los Angeles.

Singapore is Qantas’ highest passenger destination outside Australia, with more than 20% of its wide-body aircraft serving this destination. Qantas has more than 50 round-trip flights to and from Changi Airport every week. It is one of the largest foreign airlines operating at Singapore Airport. Jetstar, a subsidiary of Qantas Group, has 298 flights a week to and from Singapore’s Changi Airport, with flights to 26 destinations.

In addition to the investment in the VIP room project at Singapore Changi Airport, Qantas has previously announced the upgrade of airport lounges for six major destinations in Sydney, New Zealand, Auckland and Australia, including Sydney, Brisbane, Hobart and Tamworth. The renovation plan will be completed, and the VIP lounge expansion area at the domestic terminal of Melbourne Airport will also be fully open at the end of this month.

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Lounge Operation

Austrian Airlines To Reopen Lounge At Vienna Airport & Resume Flights To Shanghai



Austrian Airlines OE-LAW Boeing 767-300ER

From September 29, 2020, Austrian Airlines will reopen its lounge at Vienna Airport Terminal 3. Austrian Airlines has also changed catering partner to DoN.

From 2 October Austria’s home carrier will fly to Shanghai with a weekly frequency, the route will be resumed with a Boeing 767, and on the airline’s wish list is “A second weekly flight to Shanghai.” 

Austrian Airlines Lounge @ Vienna Airport Reception
Austrian Airlines Lounge @ Vienna Airport Reception

Austrian Airlines will again welcome passengers in its lounge at Vienna Airport from September 29, 2020. Due to the spread of the Corona Pandemic and the temporary suspension of flight operations, Austria’s home carrier had to temporarily close all lounges on March 16, 2020. At the end of September, the Austrian Business Lounge Schengen (Terminal 3, Level 2 or F-Gates) will reopen its doors for Austrian Airlines passengers. 

The reopening brings a change for lounge visitors: quality caterer DoN is now responsible for the culinary offerings in the Austrian Airlines Lounge. The largest privately run catering company in Austria has won the tender and will be catering for lounge guests from now on. DO & CO will remain the partner for onboard catering on Austrian Airlines flights. 

“With the reopening of our lounge at Vienna Airport together with our new lounge catering partner DoN, we are taking another step towards normality and can offer our passengers more service along the journey. “

Austrian Airlines Head of Product Management, Erik Mosch. 

  • The food and drink on offer in the lounge complies with all hygiene requirements and has been adapted to meet official guidelines.
  • Visitors can choose from a wide range of beverages as well as cold and warm snacks and meals.
  • Regional delicacies are also offered.

The Austrian Airlines Lounge is located at the F-Gates in Terminal 3 and is open daily from 5.30 am to 8.00 pm. Initially, only the Schengen Business Lounge will be reopened; it is available to all passengers entitled to access. HON-Circle guests can expect a separate area.

Information on the access rules can be found at

In the Austrian Airlines Lounge, as in the entire airport terminal and on board, there is a strict mask wearing obligation. Mouth and nose protection may only be removed while seated at the tables. 

Austrian B767 OE_LAX
Austrian B767 OE_LAX

Austrian Airlines will fly to Shanghai again from 2 October. After several postponements of the resumption due to the dynamic market situation, the return to China is now fixed. A Boeing 767 will fly from Vienna to Shanghai every Friday. The return flight will take place the following Sunday. Further connections to China are a conceivable option for Austrian Airlines. 

“We are very pleased to be able to return to China with regular passenger flights”, a second weekly flight to Shanghai is on our wish list.” 

Austrian Airlines board member Andreas Otto

The long-haul portfolio of Austrian Airlines is thus expanding to include another destination. In addition to Shanghai, Austria’s home carrier already flies to Chicago, New York and Washington, among others. 

  • Route                       Flight number   Flight day      Departure – Arrival (local times) 
  • Vienna – Shanghai    OS 75              Friday           1:30 p.m. – 6:00 a.m. (next day) 
  • Shanghai – Vienna    OS 76              Sunday         10:10 a.m. – 3:45 p.m. 

On the Austrian Airlines website, passengers will find up-to-date information on travel in times of corona, flight schedules, mask requirement or rebooking regulations. The information is updated on an ongoing basis. Furthermore, passengers will also find the current entry regulations for their respective destinations. 

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