Connect with us
COSMILE, STARLUX Airlines Frequent Flyer Program COSMILE, STARLUX Airlines Frequent Flyer Program

Airline Strategies

STARLUX Airlines Offers Tier Match With Status From Other Airlines

Published

on

Asia’s most ambitious airline start-up STARLUX Airlines is offering tier match with other airlines high-tier members.

STARLUX Airline Tiers Status Match
STARLUX Airline Tiers

COSMILE, STARLUX Airlines’ frequent flyer program is offering various features before any flight has even took off, setting the suspension high for eager passengers who are excited to fly them, from Hollywood production quality safety onboard video to an exclusive “Home in the air” fragrance tailored for STARLUX Airlines’ cabin environment; the airline is offering the good old status match from the very beginning.


Other Airline Member Card Tier Match Application Rules:

  • This application is applied to high-tier of other airline’s frequent flyer member.
  • Please enroll as a COSMILE member first and only can apply once.
    Also, please fill in COSMILE OAL Member Card Tier Match Application Form and attached other airline’s valid member card copy and other airline’s flight record in recent year, then email to STARLUX Customer Service Center (customerservice@cs.starlux-airlines.com) for application.
  • Before December 31st, 2020, for those who submit the application, the validity of COSMILE card tier will be adjusted to 4 years after approved. As to the upgrade and renewal standards, please follow the terms and conditions of COSMILE.
  • After January 1st, 2021, for those who submit the application, the validity of applied COSMILE card tier, upgrade and renewal standards will follow the terms and conditions of COSMILE after approved.
  • It will take 30 working days for application, please wait for the reply from STARLUX Customer Service Agent.

STARLUX Airlines COSMILE Tiers, Made by Albert Aviation
STARLUX Airlines COSMILE Tiers, Made by Albert Aviation

How To Status Match With STARLUX Airlines:

  1. Register with your email address to Ioin COSMILE;
  2. Download and fill the COSMILE OAL Form with your personal info;
  3. Send a email to STARLUX Customer Service Center by this email – customerservice@cs.starlux-airlines.com, your email must attach the following documents:
    1. Correctly filled COSMILE OAL Form,
    2. Copy of both sides of the airline tier card you are matching with,
    3. A PDF file of your past year flight activities with the other airline you are holding status with.

The rest for you to do is just wait. As it may take up to 30 days for you to receive an answer.


Notice:

  • You must do this before the end of year 2020 to get a once-in-a-lifetime status match for a period of 4 years;
  • From the beginning of January 2021, the normal COSMILE terms & conditions would apply, although it’s still quite ambiguous at this point.
  • This blog post will be constantly updated if any changes or any inaccuracy need to be addressed.

STARLUX AIRLINES A321neo
STARLUX AIRLINES A321neo

TERMS & CONDITIONS:

STARLUX Airlines COSMILE Frequent Flyer Program

Membership Qualifications: Enrollment in COSMILE is available to anyone two years old or older. Applicants who are 2 years old or older, but less than 20 years old should first file the application from the “Support” section of STARLUX website, and the Customer Service Center will contact the applicant with instructions to complete the application process. The application can then be completed in person at STARLUX Customer Service Center (by the applicant per se or the applicant’s guardian) by submitting the completed “COSMILE Enrollment Form For Applicant from 2 to 19 years old” with copies of the applicant’s or guardian’s ID documents. Minor applicants (2 years old or older but less than 20 years old) will be registered under a family account, and the guardian shall be named as the primary member. Applicants over the age of 20 may enroll directly via STARLUX website or App on a computer or mobile device.

Terms of Membership and Membership Card:

  • Each member may enroll under his or her personal name only and have only one Member ID; therefore, please DO NOT attempt to establish more than one account. Memberships and Member ID are non-transferrable. In order to fulfill its corporate responsibility to the protection of the environment, STARLUX has adopted an e-card system. News regarding card tiers, benefits and mileage requirements will be announed on STARLUX website and App. STARLUX reserves the right to accept or decline any and all applications for membership in the program.
  • The membership card tier and ID number become effective immediately upon issuance of the card. The mileage accumulation is available upon the application for enrollment. Retroactive mileage registration is only accepted within 12 months upon expiration of 3 days after the member takes the flight operated by STARLUX. Please proceed to file the application online via STARLUX’s official website or the APP. In order to deposit the mileage into the member account automatically, the member shall ensure that the English name (particularly the English name on the Ticket) and Member ID used by the member in the transaction shall be identical with those registered by the member in COSMILE membership program.
  • Please keep your own Member ID, email account and password with care. Access to various services or inquiries on STARLUX’s official website or the APP based on the member’s Member ID, email account and password, if any, shall constitute the act done by the member in person. Please DO NOT make your Member ID, email account and password available to any others. STARLUX will not be liable for the damages to the member’s privileges caused by any unauthorized access with the Member ID, email account or password not attributed to STARLUX.
  • A member who wishes to inquire or change his/her personal information (other than English name, date of birth, and email account) shall do so by accessing the COSMILE account via STARLUX’s official website or the APP, or call STARLUX’s Customer Service Center for the same purpose.
  • A member who wishes to change his/her English name, date of birth or email account shall file the application in the “Support” section on STARLUX’s official website. STARLUX Customer Service Center will contact you voluntarily. Then, please complete the application at the city service counter of STARLUX in person on the ground of the completed “Application Form for Personal Data and Relationship Change” attached with your ID documents. For compliance with the Personal Information Protection Act, where the application shall be completed by any person other than the member in person at the counter, the member shall enter his/her signature into the “Principal” section in the application form; otherwise, the application will be rejected accordingly.

General Terms:

  • STARLUX may take legal actions and, without any prior notice, terminate the membership status if any member meets any of the circumstances:
    1. STARLUX may cancel the membership and accumulated mileage of the member who seeks profit through illegal means (including but not limited to, earning mileage under a false name, or selling the mileage or award). The member shall also be responsible for compensation of the equivalent cash amount for the mileage already exchanged for the award.
    2. Demand any undue membership privileges not applicable to his/her membership tier or fail to abide by flight cabin or airport lounge regulations, thereby affecting the other passengers’ privileges or causing trouble to STARLUX’s staff.
    3. Speak words, or conduct deeds, that would endanger STARLUX’s flight safety or infringe upon the other passengers’ privileges.
    4. Make any false or improper representation that injures STARLUX’s goodwill.
    5. Once violated STARLUX’s terms and conditions for carriage of baggage.
    6. Engage in any acts that involve improper use or abuse of membership privileges.
  • The expenses or sub-charges imposed on the award under related laws and regulations, such as tax, government fees and fuel expenses, if any, shall be borne by the member solely.
  • If necessary, please show your e-membership card or the card number when using the airport lounge or accessing any special privileges. Where you fail to show the same or provide your ID documents, STARLUX’s staff reserve the right to decide whether or not the service should be provided subject to the circumstances.
  • The personal information provided by a member is protected under STARLUX’s privacy policy and sed pursuant to the relevant regulations. For the related terms and conditions, please visit STARLUX’s official website. The member’s e-mail account obtained by STARLUX is only intended for delivery of the information related to transactions, services, special privileges, membership privileges and premium policy. STARLUX will send said information to the member via the email and also identify itself as the sender in the email. STARLUX will not be liable for any failure to accumulate or exchange mileage to the member’s account or any potential damage to the member’s privileges due to the failure to send said information resulting from the circumstances not attributed to STARLUX, such as the member’s email account in error, failure in the email system, or member’s request for stopping STARLUX to send such e-mails.
  • STARLUX reserves the right to correct or pursue any inconsistency with regard to the member’s mileage accumulation or special privileges.
  • Member who wishes to terminate the membership shall file the application in the “Support” section on STARLUX’s official website. The Customer Service Center will contact you voluntarily. Then, please complete the application at the city service counter of STARLUX in person on the ground of the completed “Application Form for Consolidation/Deletion of COSMILE Account” attached with your ID documents. Once the membership account is terminated, the benefits and privileges related to any mileage accumulated will become invalid, no matter whether they are exchanged for the award or not.
  • The ownership of a member’s e-membership card remains vested in STARLUX. STARLUX reserves the right to recall the same, if necessary.
  • STARLUX reserves the right to interpret and apply these terms and conditions. In the case of any alteration hereof, the latest terms and conditions posed on STARLUX’s official website shall apply. STARLUX will not be liable for any loss caused by update of, amendment to, or termination of the terms and conditions. The decision made by STARLUX in each individual case shall constitute its final and irrevocable resolution.
  • Even if any provision herein is held invalid, revocable, illegal or enforceable, the other provisions herein shall remain unaffected and effective.

Albert K. Field Albert is my name, and travel the world is my game. I began my passion for travel at a very young age, I started this website as a strong means to further explore the world of frequent flyers programs (FFP). The relationship between customers and service providers in the aviation and hospitality industry always seems to be in opposition, however, since the introduction of United Airlines’ Frequent Flyers Programm since 1972*. This has significantly eased the middle spectrum between 2 parties. While the aim of airlines is still to generate more revenue; but for us,as consumers, are also given the opportunity to participate in the bargaining and exploiting from service providers. Living in a world of globalization where big data becomes vital for simulating successful economical activities, most of us will have to travel to other locations whether willingly or unwillingly, while you hearing all this fascinating stories about others, In fact, you too, can blend into the trend. It may not sound like how media illustrates, but indeed there are possibilities for us to have more spontaneous travel without getting held back by financial situation. My website consists of reviews of airline premium cabin products,airport lounges and stay reports of 5-star hotels and their executive lounges across the globe. In addition to all of that, I care the most about their frequent flyers program and loyalty program, which also includes banking partners. Plus, I spontaneously put up reviews and news update regarding premium water brands and restaurants. The purpose of this website is to share all of this information with my audience as well as inviting you to be part of my journey.

1 Comment

1 Comment

Leave a comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Airline Strategies

How To Access SAS Lounges On Arrival

Published

on

SAS Fleet Grounded Picture From Nettavisen

Many of us enjoy lounge access before our flight as it is one of the most important frequent flyers program’s benefits out there. Relaxing in an airline lounge truly makes the whole flying experience stand out. Without the hassle of swimming through pools of people and struggling to find a vacant seat while sitting on an empty stomach; too bad the majority of us can only use it pre-departure.

In general terms, with Star Alliance, you can access member airlines lounges with holding an outbound boarding pass with a member airline’s flight, that’s given by whether by your fare class (premium economy/business/first) or your airline frequent flyer program status (generally Star Alliance gold).

SAS Lounge Access By Fare Class
SAS Lounge Access By Ticket Class

Scandinavian Airlines is one of the five founding members of the Star Alliance, while these days they are operating at the most competitive and price-sensitive commercial aviation market in the world. Their own frequent flyer program – EuroBonus, though might not be the most popular one out there, they do offer rather generous perks to its elite members.

For example, silver members can access SAS lounges on Saturdays and certain holidays. Their newly introduced high-speed wifi is free of charge for members who is Gold and above, while you have to pay for it even in Lufthansa business. For their most loyal Diamond members, when flying in SAS Go (economy), they can have drinks (even snacks sometimes) free of charge throughout the flight. These are some unique benefits which you don’t get with other airlines out there.

SAS High Speed Wifi Netflix
SAS High Speed Wifi Netflix

Unknown to many people, however, what used to be a written perk on its website has now become nowhere to be found, unless you were already elite members 10 years ago.

Yes, you can have access for SAS lounges in Copenhagen, Oslo and Stockholm plus other Café lounges in Scandinavia with all arriving flights if you are holding Diamond status, while only possible to have access to it for long-haul flights arriving from US and Asia if you are a Gold member or Business class/SAS Plus passenger.

SAS Lounge Access By Status Card
SAS Lounge Access By EuroBonus Level

This also apply when you are traveling with a Star Alliance member airline on arrival if your SAS EuroBonus info is registered on the boarding pass.


How To Get Into The Lounge:

Well, you do not have to ask the staff to let you through, by simply scanning your boarding pass(with registered ffp info ofc), you and 1 guest (or up to 4 family members) can enjoy the lounge for a little longer for the day.

SAS Next Generation Lounge (Domestic) Oslo Cafe Counter
SAS Next Generation Lounge (Domestic) Oslo Cafe Counter

SAS lounges at their hubs in Oslo are exceptionally new, while their Copenhagen lounge has been renovated recently as well, all their lounges are kept to good standards which offer amenities like shower facilities, sometimes a gym, a spa, a private bedroom or even a barista who will handmake your coffee as you like.


My favorite has to be the mango flavour chai latte which so far they offered it exclusively at the Copenhagen SAS Gold Lounge. You may check out my review of their SAS Lounge + SAS Gold Lounge In Oslo and the new SAS Next Generation (Domestic) Lounge in Oslo.

SAS Next Generation Domestic Lounge Entrance Sideview
SAS Next Generation Domestic Lounge

Hope more of your Diamond members out there can utilise this “hidden” perk to your advantage and hope they can resolve this strike issue very soon.

Thanks for reading, remember to try out my favourite Mango Chai Latte by ordering from the SAS Gold lounge’s barista next time you are in Copenhagen .

Continue Reading

Airline Strategies

How To Redeem With Maximum Value On 90,000 Iberia Plus Avios (With Minimum Tax)

Published

on

If you are also pumped about the crazy Iberia Avios promotion I just wrote about today and start to wonder where can those precious 90,000 Avios take you which are arriving within 10 days, that’s assuming you’ve booked 10 one-way segments. Without any surprises, most of us will get 90K Avios for 300Pounds or even less if you’ve used any sort of cash back portals or promo codes.

Interface On Iberia Booking With Avios

You would have more Avios and even elite points if you are going to travel on those booked journeys, but the return wouldn’t be significant if you only booked 260 pounds of one-way MAD-PMI(s).

Avios Earning on Cheap Iberia Flights

So, if you have status with IB, you will get additional 50% if you are Iberia Plus Oro, but if not, 26 Pounds MAD-PMI will get you 125 Avios and 15 Elite Points, that’s if you fly on those, let’s say if you fly on all 10, you will have 1250 Avios and 150 Elite Points, you may transfer those to BA or just use it to cover some cost of your booking next time.

Here’s the things we are not going to discuss in the article:

  • Whether it’s possible to transfer IB Avios to BA.

  • Redeem IB Avios on BA

  • Redeem IB Avios on OneWorld carriers

  • Redeem IB Avios on Vueling,LEVEL and Royal Air Maroc.

So, reasons why I am not going to recommend that due to the insane amount of tax & surcharges you would have to pay even though you might be able to redeem first class on BA.

Since I assume most of you guys aren’t long term loyalty customers with Iberia, even you’ve status-matched yourself with them last year to Iberia Plus Oro which entitles you to numerous benefits.

If you are not planning to credit flights and earning status with them in the long term, I would recommend using those 90,000 Avios on selective routes operated by Iberia and let your dark history account with numerous no-shows R.I.P.


Redemption:

Iberia’s own redemption charts are split into two seasons with peak season and off-peak one.

  • Bear in mind that their peak and off-peak calendar is different from British Airways’.

Step 1:

Keep the Season Calendar handy so you can search for dates marked with off-season redemptions. Legends: Red – Peak; White – Off-peak

Peak and Off-Peak Calendar Iberia

Peak and Off-Peak Calendar Iberia

Peak and Off-Peak Calendar Iberia

Step 2:

Pick your destinations:

Iberia has a fleet of A330s and A340s for long-haul operations, and their A350s will start rolling in August which will operate flights from Madrid to New York and London. Those flights will feature premium economy seats.

Iberia A340s

  • Bear in mind that some long-haul flights to Africa are operated with narrow body aircrafts, so in the sense of maximise your value, you would definitely get onto flights with wide-body jets.

So also since you only have 90,000 Avios (suppose most of us fit into this category), you can fly business class on Iberia’s wide-body jets to destinations outside of Europe in order to maximise the value and avoid paying unnecessarily high taxes.

Iberia Destination View On A Map

So, here’s their destinations outside of Europe:

  • Africa – Algiers, Casablanca, Dakar, Malabo (Equatorial Guinea), Marrakech, Oran, Tangier, Johannesburg

  • USA – Boston, Chicago, Los Angeles, Miami, New York, San Francisco (from April 2018)

  • Americas exc USA – Bogota, Buenos Aires, Cali, Caracas, Guayaquil (Ecuador), Lima, Mexico City, Montevideo, Quito, Rio do Janeiro, San Jose (Costa Rica), Santiago, Sao Paulo, Asucion, Medellin, Guatemala, Panama, San Salvador, Managua (outbound via Guatemala, inbound direct)

  • Asia – Tokyo, Shanghai

  • Caribbean – Havana, Santo Domingo (Dominican Republic)

  • Middle East – Tel Aviv

Again, you only have 90,000 Avios, and here’s their award charts on redemption on Iberia flights:


Iberia Redemption Chart -Peak Season

Iberia Redemption Chart -Peak Season


Iberia has a distance-based redemption charts where different destinations are categorised into 9 Bands, and here are their corresponding destinations (departing from Madrid):

– Band 1: Alicante, Almeria, Asturias, Badajoz, Barcelona, Bilbao, Granada-Jaen, Ibiza, Jerez, La Coruna, Logroño, Malaga, Melilla, Menorca, Murcia, Palma de Mallorca, Pamplona, Salamanca, San Sebastian, Santander, Santiago de Compostela, Seville, Valencia, Valladolid, Vigo, Algiers, Bordeaux, Casablanca, Geneva, Lisbon, Lyon, Marseille, Montpellier, Nantes, Nice, Oporto, Oran, Perpignan, Rennes, Tangiers, Toulouse .

– Band 2: Fuerteventura, Gran Canaria, Lanzarote, Santa Cruz de la Palma, Tenerife, Marrakech, Brussels, Amsterdam, Berlin, Birmingham, Bologna, Cork, Dublin, Dubrovnik, Dusseldorf, Munich, Strasbourg, Florence Frankfurt, Funchal, Genoa, Glasgow, Hamburg London , Manchester, Milan, Naples, Palermo, Paris, Prague, Rome, Turin, Venice, Vienna, Zagreb, Zurich.

– Band 3: Athens, Bucharest, Budapest, Crakow, Copenhagen, Corfu, Gotemburg, Istanbul, Stockholm, Heraklion, Mykonos, Moscow, Oslo, Reikiavik, St. Petersburg, Warsaw, Dakar.

– Band 4: Cairo, Lagos, Malabo, Tel Aviv.

– Band 5: Boston, Chicago, Luanda, New York, San Juan (Puerto Rico)

– Band 6: Bogota, Caracas, Cali, El Salvador, Guatemala, Guayaquil, Johannesburg, Havana, Lima, Los Angeles, Mexico City, Miami, Panama, Quito, Rio de Janeiro, San Jose, Costa Rica, Santo Domingo, Sao Paulo.

– Band 7: Buenos Aires, Montevideo, Santiago, Chile.

– Band 8: Tokio, Shanghai.

Iberia Business Class Advert For Shanghai Route


For maximised value of 90,000 Avios, you can redeem flights as follows:

  • Peak Season, Band 4, Return trips in Business Class cost at 62,500 Avios+Tax & Surcharges.

  • Peak Season, Band 5, Business Class one-way and Blue Class one-way cost at 70,000 Avios+Tax & Surcharges.

  • Peak Season, Band 6, Business Class one-way and Blue Class one-way cost at 87,500 Avios+Tax & Surcharges.

  • Off-Peak Season, Band 4, Return trips in Business Class cost at 42,500 Avios+Tax & Surcharges.

  • Off-Peak Season, Band 5, Return trips in Business Class cost at 68,000 Avios+Tax & Surcharges.

  • Off-Peak Season, Band 6, Return trips in Business Class cost at 85,000 Avios+Tax & Surcharges.

  • Off-Peak Season, Band 7, Business Class one-way and Blue Class one-way cost at 76,500 Avios+Tax & Surcharges.

  • Off-Peak Season, Band 8, Business Class one-way and Blue Class one-way cost at 89,250 Avios+Tax & Surcharges.

Non-Official Iberia Route Map

You are correct, here the combination of business and premium economy combinations are not included and so are the possibilities of booking one-way segments; those are more complexed and thus require more careful planning and manipulation of their forbiddingly IT system that can easily put you on the edge.


If you are based in Europe, thus originating from Madrid(MAD) would be the best option for you to relax in wide-body business classes on return Band 6 flights during off-peak seasons. As for flights to Madrid, you can easily find some low cost tickets to their weather by booking early or flying with a budget one.

Highlight destinations:

Destinations in South America and Caribbean Islands:

These destinations are often hard to get there with one transfer at a reasonable price, not to mention fly in business, so it would be a great oppotunity if you are planning to explore those destinations.

I would highly recommend Havana or Santo Domingo as those places are hardly on the map for many normal leisure travellers.

You may also decide to visit South Africa as Johanesburg can be an interesting place to visit as well.

Asia:

If you are based in Shanghai or Tokyo area, you may choose the aforementioned option flying business one-way and economy back to visit Madrid or even the entire Spain, if your purchased tickets later on, (preferably next summer?)


Tax & Surcharges:

Booking flights with Avios with IB is definitely a more viable option even for flights with BA through IB, you may transfer BA Avios to IB if you want to save expenses on the same flight.

So depending on which Band you are redeeming flights on, normally for Band 6 return business class tickets, it would around 180 pounds of taxes and surcharges, though there could be some small influx based upon that.


Useful Links:

Avios Peak and Off-Peak Calendar: HERE

Avios Redemption Table On Iberia: HERE

Search Several Destinations Using Avios: HERE

See Available Destinations On A Map: HERE

Find Redemption Charts on other OneWorld partners: HERE

Iberia Route Map(non-official): HERE


Bottom Line:

Each Iberia will have only two business class seats available, thus I would recommend book ASAP, judging the outrageous amount of people who have took advantage of this promotion.

Fingers crossed that we all will be getting 90,000 Avios in 10 days, and everyone is happy. From a business operating perspective, I would say Iberia would overbook those 26 pounds flights so they will bring in all those extra revenue while flying their normal targeted passengers. As for many of us who are wondering, who good do Iberia get out of this insane promotion, I would say their short-term sec filing would look great while they might not be getting highly-valued customers who will actually stay with Iberia afterwards.

As for what happens if they don’t honour those Avios by coming up with new Terms and Conditions, though the possibility would be slim, I guess we will would have a hard-earned lesson to share next time something like this come up again.

Premium Economy Seats on Iberia


I would like to hear which routes are you going to redeem flight on.

Please like, share, comment and subscribe to my blog if you would like to stay up-to-dated.

As always, stay tuned. Peace ✌️

Iberia A350 Business Class

Continue Reading

Trending