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Stay Report: Hilton Budapest Executive Room Featuring Executive Lounge

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The Hilton Budapest is famous for its unique location in the Buda Castle District, a UNESCO world heritage site. However, during the time of my stay, the property was under renovation and its building was covered with decorative facade. This was the information on their website regarding the renovation plan:

Picture from booking.com

“To add additional comfort and style, a part of the hotel will undergo renovations until 31 March 2018. Daily operations and hotel services will not be affected.

We kindly inform our guests that from 25 November 2017 until the end of March 2018 the ICON Restaurant will undergo renovations. During this period à la carte dining will be available in the hotel’s Corvina Room or in the Lobby Café & Bar.”

An email was first sent to the hotel informing them how I was looking forward to my stay with them and hoping for an out-of-the-ordinary upgrade to be honoured. In return, they replied with a standard email with information on how unique the hotel was and listed all the paying upgrade options, fair enough.

During my taxi ride from the airport to the hotel,(Uber is banned in Hungary) somehow I accidentally get into a “fake” taxi as he the same yellow colour body as all the others, however the driver insisted me taking out cash on the way at an ATM instead of using the POS machine. In the end I paid him 15 000 Hungarian forints, which was an equivalent of near 50 Euros. To be fair, it was quite a long distance to the hotel, but in a country like Hungary, it surely seemed a bit over-priced.


Check In:

I arrived at the hotel after mid night where there was only one male receptionist working then. He was courteous and well-informed on handling the process, when asked again for a possible suite upgrade, he suggested that I was already upgraded to the executive room; I politely insisted on checking the possibility again where he responded by informing me that 93% of the hotel rooms was booked. I complied and thanked for his effort.

One small hiccup here was in order to go to my executive room, I haded to go through their executive lounge which when first tried, the card reader failed to recognise my room key, I had no choice but going down to the reception again, he apologised for the matter and fixed it right away, I took it as karma for demanding too much?

The hallway was beautifully designed and decorative pieces were scattered in an organised manner.


Welcome Amenities

Two bottles of complementary mineral water, and as a welcome gift, a box of chocolate.

Some general information with the wifi login, restaurant recommendations and last but not least, a welcome letter signed by their general manager.

The Room

I was amazed by the subtle and refined design with the use of those opulent black lacquer wooden material furnishing. The room is of fitting size and au fait with typical guest needs.

The bed was of immense size with some of the most comfortable and sophisticated bedding material I’ve ever slept on. The indigo leather walling also give away an elegant taste.

Next to the night stand, the chaise longue in dark blue matched with light blue backrests has also put the corner in a flattering touch.

The bay window with those mirror walling enabled spatial extension of the room, together with curtains which are uneven, presenting more layers to the end of your sight.

With a multifunctional TV cabinet which amenities like tea sets, water kettle and mini-bar are all neatly packed together, they still managed to have it beautifully conveyed, although you can only find the tea sets by opening from the side of the cabinet.

Bathroom

Ignore my paws from the mirror, the bathroom is also fashionably deigned with both a shower and a bathtub, with sufficient lighting and standard Hilton amenities, it looked adequate at first.

Until I laid my eyes upon the toilet seat, a pile of dust spread evenly across the back on the toilet cover which not only was it visible, but also disturbing to look at. I never get to address the issue with them due to how late it was and how tiresome I was to picking bones from an egg in their perspective.

Unfortunately, this was a huge turn down for me, when a hotel failed to invest time and energy into the details of everyday cleaning, it has lost the position of calling themselves worthy of 5 star recognition.

Room Amenities

With two set of robes but only one pair of flip flops.

The mini bar was well-stoked with a fair amount of selection of beverages ranging from soft drinks to liquor and to snacks.

They even offered a small freezer space inside the mini bar, as a mini-er freezer.

Tea and coffee sets with water kettle.


Breakfast

After a well-rested sleep on the comfortable bed, I first headed down to the lobby for breakfast where everything was in poor shape, they had a decent selection of breakfast offering, but everything they use form plates to tables to the juice containers are of low quality, the tables and chairs are all foldable and the juice containers are made of plastic.

Maybe it was due to the fact they were renovating, but the entire breakfast area looked like a huge meeting room where guests and waiters are running around(literally) and everything was there temporarily, so I didn’t exactly had the best experience when having breakfast there.

After breakfast, I headed to the lounge to check out their offerings, a much nicer presentation of less varieties was offered in the executive lounge, you can consider it as a typical continental European breakfast.

Bread and pastries in the executive lounge.

Salad and fruit bar.

Detail of their breakfast offerings.

Fresh squeezed juice where only concentrated juice was offered in the lobby.


Executive Lounge

This Hilton property has one of the most gorgeous executive lounge I’ve seen, I was extremely impressed with their two floor tall shelf with those interesting decorative pieces, although all of those book-alike bundles are all just empty papers.

Comfortable seating arrangements.

An elegant semi-private cabinet.

The receptionist desk in the lounge.

Seating area across the window which has an mesmerising view in the day time.

In the middle of the lounge, a decorative light well with a majestic art piece.

Seating area in the lounge.

Snacks and drink serving area.

Business centre and magazine stands.


Bottom Line

This Hilton property is definitely the ideal choice when visiting Budapest, although they seems to be uptight about upgrading more than one category for Hilton’s loyalty members, but I would recommend coming back again when their renovation is finished, I am sure it would be a pleasant stay experience.

Although I am not sure if this is about the service industry norms in Hungary, but every person I’ve met is trying to squeeze euros out of me. (Their economy must be really shattered back then.)

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  1. Pingback: Stay Report: Hilton Budapest City King Executive Suite - ALBERT AVIATION - Airlines, Hotels & Lounges

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Hotel Reviews

Stay Report: Hotel Indigo Warsaw Nowy Świat, King Suite Review

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Hotel Indigo Warsaw - Nowy Swiat - Courtesy Of IHG

The Hotel Indigo Warsaw Nowy Świat is a four-star boutique hotel located next to the old town of Warsaw, Poland. What formerly known as the Branicki Residential House – Smolna 40, the building can be dated back to 1903. Through turmoils during the war, the residence building was developed by BUDIZOL Property to open as an Indigo hotel in May 2017.


How I Got There

The hotel is centrally located, so you may get there by many means of public transportation, but Uber is also extremly cheap in Poland, so the ride-sharing app has been my go-to method of communting around the city.

I arrived at the hotel site around 2 PM, and I was immediately impressed by the architecture itself. The hotel doesn’t look busy at all, in fact, it was a bit too quiet, I guess that’s why they called themselves a boutique hotel.


Check-In

The hotel lobby is mesmerizing, the art installation was majestic and beautiful. Since I booked the stay with IHG rewards points, so I wasn’t expecting anything over and beyond from the hotel; however, to my surprsie, I noticed in the app that room has been upgraded to a suite in advance.

The lady who checked me in was happy to see someone finally showed up when I entered the lobby, she welcomed me with a warm greeting and thanked me for my royalty with IHG rewards, she told me that they’ve upgraded me to their only king suite of the hotel, and she called the housekeeping to check again whether everything was ready before making the room key cards for me.

She mentioned nothing about breakfast and I ended up not waking up early enough to find out anyway.

The entire hotel is trying to be sustainable, so the hallway light will only switch on if you make a clear sound, which can be creepy at times.


Practical Info

  • Length: One night Stay
  • Booked Room Category: Standard 1 Queen NS
  • Upgraded Room Category: Suite 1 King NS
  • Booking Made: IHG App
  • IHG Rewards Tier: Spire Elite
  • Booking Through: Point Breaks Redemption (15,000 Points)
  • Room Number: 409

The Suite

Upon entering, the suite looked bright and open, I felt the openness within the enclosed space avaliable, as stated on their website, the suite is only 44 sqm.

The interior is elegant and chic, I liked the strong contrast between the furniture and the plain white wall.

The suite has dedicated space for your luggage and decent closet space for all your other belongings.

The most dazzling thing about the living room would be the window, not only was it up to the ceilings, but the painted window frames made it even more chic and elegant.

The elevated seating space made it even more exquisite, you can just imagine yourself sitting there with a glass of wine and looking out to the window as you are taking everything in with light music playing in the background. (I actually did that.)

With different seating sofas together, you can also have an enjoyable time with friends and families.

Overall the living room layout is decent and nothing is compromised here in order to make up for the seating space.

I’ve chosen the welcome points during check in, but the hotel went out of their way and left a welcome letter with a glas of red wine for me in the room, too. I certainly felt very welcome by this kind gesture.

With the suite upgrade, I was also able to enjoy free soft drinks & snacks as part of their free in-suite offerings.

The counter under the TV is fully equipped with all the glassware and tea sets.

The mini bar has a decent selection of liquor options in addition to the free soft drinks.

One thing I found out during the stay was the scale formed inside the water kettle, that’s very unpleasant to encounter as it feels like the housekeeping lacks some attention to details here.

Behind the sofa sets, you can find a simple desk where you can work on. The desk & chair itself is decent but nothing revolutionary, but the smart appliances will surprise you.

The lamp had a charging head for iPhone and the smart telephone comes with google maps and internet browser, plus many other apps. In my opinion, these small gadgets are huge enhancements to a hotel’s hard product offerings nowadays.

The sky-light ceiling adds another key selling point to the room, it makes you feel the visual extention to the environment outdoor so for a moment I felt like standing under the glass roof of a French museum.


The Bedroom

The bedroom is relatively simple, the design is modern as always, but it’s not the same size as a normal guestroom, in fact it’s smaller.

The bed and pillows are clean and comfortable, the bed the hotel referred to as a king bed is of decent size, but not the biggest I’ve seen, the headboard is elastic and it’s great to lean on.

The hotel offers in-room handy phone which you can take out with you for internet coverage and make phone calls to a dozen different countries free of charge.


The Bathroom

The bathroom went for a black & white decor which brings out the contrast between the chequerboard tiles and other interiors.

The oval bathtub is elegantly designed and looked very chic.

The shower amenities being offered was from the German sport luxury brand Bogner. It was okay to use but personally I didn’t feel anything extraordinary while using it.

Another smart solution they had with the suite was, with a push of a bottom, you may switch clear or opaque the smart glass they’ve installed between the bathroom and the bedroom.


Fitness & Sauna

Although the hotel only has 60 rooms, it has a 24 hours fitness center equipped with a small sauna facility.

It’s not the most well-equipped gym but you can get a work out done without much problem.

The staff reminded me that it take some time to heat up the sauna, so if you are thinking of using it, you would have to call them in advance so they can heat it up for you.


Bottom Line

This IHG property gives great recognition to its elite members, that something may look favorably upon. It has a great location in central Warsaw, while the hotel itself is very quiet and peaceful, so it’s highly recommended that you spend some days with them. The staff doesn’t have to deal with a large flow of guests checking in and out everyday, so they definitely have a lot more time to ensure the quality of your stay experience; besides the hotel was opened 2017, so right now might be the perfect time to try it out.


Ratings

Check-in Experience: 8.5/10

Staff Experience: 9/10

Status Recognition: 9.5/10

Room Comfortability: 8.5/10

Housekeeping Experience: 8.3/10

Overall Experience: 8.8/10

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