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Airline Strategies

Top Ten Problems Of Doing Segment Runs

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Segment runs are flights taken solely for the purpose of gaining elite status. People have chosen to do this as a more economical way of gaining/keeping elite status for the next calendar year. Individual’s reason for doing this can be various while everyone is determined to gain access of important status benefits such as lounge access and extra baggage allowance etc.; Some airlines even offer complimentary upgrades on selective routes (Delta, China Eastern etc.) to its certain tier members which can be extremely tempting(valuable) for many frequent flyers.

Picture from internet

Whatever the reason of doing such practice might be, it’s completely legal even though many passengers have to travel several segments under very short connection intervals. Airlines see these passengers paying real cash to fly around with them as loyal followers which in return made their program worthy as the amount of extra revenue they are bringing in.

I have been doing segment runs myself this year, by travelling extensively with Air France and KLM to gain elite status before their Flying Blue program get “reinvented” after the end of March; I have to admit that it was a bumpy ride, so without further ado, here’s the top ten list on some of the issues I’ve encountered.

1. If you don’t already have airline status, you will be “miserable” at the airport.

Imagine you had everything and now you have to start from scratch, this is a hard to swallow feeling that thousands of frequent flyers experience when they have failed to keep their elite status and their current tier level(even after the soft landing) no longer grant some valuable benefits like lounge access and priority boarding; so what they have to do now? Sitting in the gate seating area like everybody else and maybe glance upon the glass mirror of the lounge where things weren’t that attractive when you had them which seems extremely fine now. Every time you buy something at the airport which comes extra out of the airline ticket you bought, you start to reminiscing again where you’ve had it all (free) before.

2. You flights can be canceled or delayed.

When you start to take a series of flights within a short period of time or within one alliance network, chances of your flights getting disrupted increase dramatically. You might be bumped on your original seat, heck, you might even be bumped for the flight as you probably booked you cheap segment run tickets at the lowest fare class possible. When your flights get cancelled or delayed, you must be thinking again:”what on earth I’ve done to deserve this, I could’ve stay at home doing nothing, instead you are spending money form your own pocket to get “punishment”.

3. It take time for the system to update.

So, you’ve book yourself on a dozen of tickets where gradually you are getting closer and closer to your segments threshold, however it might take several days for the segments and miles to be updated into your account. There are some scenarios where it can be very frustrating to wait for it to happen, for example, when you’ve already taken 30 segments (Gold Status) but your account summary still remains at 28, so even though you can show the lounge agent your boarding pass as proof, there’s still a chance you will be shut out. (So close yet so far.)

Gif from internet

4. There are more disruptive factors.

Other than delays and cancelled flights, there are even more issues you could encounter where the segment runs can become torturous. If you are having a cold,(which happened to me) your runny nose isn’t the only misfortune, many passengers(including me) can experience some level of ear pain upon take off and landing when flying ill. Most of the times, It can be something you can tough through however there are reports online where people have lost their hearing for days due to taking a flight when they are having minor illness like a cold. Other than this, who knows what kind of crazy life-changing events could be happening to you? Besides, most of the you probably have a “normal” job with limited flexibility for free time activities where segment run isn’t one of them.

5. You start to see limitations of the program.

Are you dreaming of all of the special treatments you will be getting when you finally got the elite status? Yep, every airline list everything on their site so you can be amazed at how much they are offering, however, some of them weigh much less than the rest as how much treatment you are getting depends on many other factors as it might not be honoured even though it was stated on their site. For example, they’ve been bragging about your chances of getting free upgrade and you do hear stories from people who really got lucky, but throughout all of the segments you’ve been taking, you hardly notice any elite status holders get anything extra, heck, if the attendants working that day are not in a good mood, they might not get anything unless asked. You will start to doubt if it’s worth it after all of these time, money and emotion you’ve invested into it, and remember, you would have to start again for next year.

6. You rarely get to see the cities you’ve flown to.

So what, you’ve been to three different city within one day? When you land, you started to fantasise about all of the things the city can offer but no, you can’t stay, either you go to the lounge or stay inside the terminal, because you are just a passerby. You start to wish that you allowed yourself more time here, or maybe next time, you can have a “real” trip to visit here.

7. The crew started to notice you.

I am not sure how to explain to flight attendants who’ve travelled with you on the same plane back and forth, they said goodbye to you half an hour ago hoping you will have a nice stay at the city, but now they are greeting you again to welcome you onboard. You will be intimated by both the confusion you are causing and the awkwardness if you are to explain. It would be easier if they ask you about it, but if not, all kinds of crazy things might be going through their heads.

Maybe they think I am a supervisor from the upper management team doing secret service examination for the airline? Or I am some mysterious worker for other organisations? (Air Marshal, even a spy maybe?) Or even worse, they will notify authorities for suspicious travel patterns? I am just glad the segment runs I am doing doesn’t require passport control.(imagining that…) It’s a very unique feeling when you fly like you work on the plane.

8. You start wondering if you should do mileage run instead.

While halfway to your segment runs goal, you started to calculating again, imagine if you did mileage run in business class instead, surely it will caused you a bit more money, but you will be getting tons of miles, for the segment runs you’re doing now, you will barely getting a short-haul return flights; not to mention all the trouble to went through to get here.

9. Your family and friends think you are crazy/weird/stupid.

On dinner tables your mum/wife are explaining what you are doing and people are puzzled, or when you missing hangouts with your friends, they think you are on a secret mission when you are just going to the airport take some flights and come back. Things can also take a romantic turn, when you are packing to somewhere repeatedly, your friends or parents might be thinking you’ve found someone new and want to keep it low-key, or even worse, your partner think you are cheating on her/him as you come up with some hard-to-believe excuses like segment runs.

10. It might be not worth it.

Nowadays, the commercial aviation industry if shifting towards consolidation where a lot of airlines and FFP programs are saying goodbye to us. If you think you can keep doing this for ten years non-stop to score a lifetime membership, other industry disruptions like bankruptcy or merge between airlines can really screw up your final goal here. We’ve seem airlines like Air Berlin(bankrupted) while their FFP remained active however much of its value has already been lost and trends where more and more airlines are turning revenue-based, you will realise at the end of the day, the key of not getting defeated in the game frequent travelling is actually stay rich enough to fly premium without status, although sticking with airlines with better future prospects surely ensure you with some level of security here.

Gif from internet

The list is based solely on my own experience so far, I am sure you guys have more to offer, or maybe my views here can be rather immature as this is my first time of doing segment runs, share with me your opinions or if you have personal experience to add. Thanks for reading.

Albert K. Field Albert is my name, and travel the world is my game. I began my passion for travel at a very young age, I started this website as a strong means to further explore the world of frequent flyers programs (FFP). The relationship between customers and service providers in the aviation and hospitality industry always seems to be in opposition, however, since the introduction of United Airlines’ Frequent Flyers Programm since 1972*. This has significantly eased the middle spectrum between 2 parties. While the aim of airlines is still to generate more revenue; but for us,as consumers, are also given the opportunity to participate in the bargaining and exploiting from service providers. Living in a world of globalization where big data becomes vital for simulating successful economical activities, most of us will have to travel to other locations whether willingly or unwillingly, while you hearing all this fascinating stories about others, In fact, you too, can blend into the trend. It may not sound like how media illustrates, but indeed there are possibilities for us to have more spontaneous travel without getting held back by financial situation. My website consists of reviews of airline premium cabin products,airport lounges and stay reports of 5-star hotels and their executive lounges across the globe. In addition to all of that, I care the most about their frequent flyers program and loyalty program, which also includes banking partners. Plus, I spontaneously put up reviews and news update regarding premium water brands and restaurants. The purpose of this website is to share all of this information with my audience as well as inviting you to be part of my journey.

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Airline Strategies

STARLUX Airlines Offers Tier Match With Status From Other Airlines

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COSMILE, STARLUX Airlines Frequent Flyer Program

Asia’s most ambitious airline start-up STARLUX Airlines is offering tier match with other airlines high-tier members.

STARLUX Airline Tiers Status Match
STARLUX Airline Tiers

COSMILE, STARLUX Airlines’ frequent flyer program is offering various features before any flight has even took off, setting the suspension high for eager passengers who are excited to fly them, from Hollywood production quality safety onboard video to an exclusive “Home in the air” fragrance tailored for STARLUX Airlines’ cabin environment; the airline is offering the good old status match from the very beginning.


Other Airline Member Card Tier Match Application Rules:

  • This application is applied to high-tier of other airline’s frequent flyer member.
  • Please enroll as a COSMILE member first and only can apply once.
    Also, please fill in COSMILE OAL Member Card Tier Match Application Form and attached other airline’s valid member card copy and other airline’s flight record in recent year, then email to STARLUX Customer Service Center (customerservice@cs.starlux-airlines.com) for application.
  • Before December 31st, 2020, for those who submit the application, the validity of COSMILE card tier will be adjusted to 4 years after approved. As to the upgrade and renewal standards, please follow the terms and conditions of COSMILE.
  • After January 1st, 2021, for those who submit the application, the validity of applied COSMILE card tier, upgrade and renewal standards will follow the terms and conditions of COSMILE after approved.
  • It will take 30 working days for application, please wait for the reply from STARLUX Customer Service Agent.

STARLUX Airlines COSMILE Tiers, Made by Albert Aviation
STARLUX Airlines COSMILE Tiers, Made by Albert Aviation

How To Status Match With STARLUX Airlines:

  1. Register with your email address to Ioin COSMILE;
  2. Download and fill the COSMILE OAL Form with your personal info;
  3. Send a email to STARLUX Customer Service Center by this email – customerservice@cs.starlux-airlines.com, your email must attach the following documents:
    1. Correctly filled COSMILE OAL Form,
    2. Copy of both sides of the airline tier card you are matching with,
    3. A PDF file of your past year flight activities with the other airline you are holding status with.

The rest for you to do is just wait. As it may take up to 30 days for you to receive an answer.


Notice:

  • You must do this before the end of year 2020 to get a once-in-a-lifetime status match for a period of 4 years;
  • From the beginning of January 2021, the normal COSMILE terms & conditions would apply, although it’s still quite ambiguous at this point.
  • This blog post will be constantly updated if any changes or any inaccuracy need to be addressed.

STARLUX AIRLINES A321neo
STARLUX AIRLINES A321neo

TERMS & CONDITIONS:

STARLUX Airlines COSMILE Frequent Flyer Program

Membership Qualifications: Enrollment in COSMILE is available to anyone two years old or older. Applicants who are 2 years old or older, but less than 20 years old should first file the application from the “Support” section of STARLUX website, and the Customer Service Center will contact the applicant with instructions to complete the application process. The application can then be completed in person at STARLUX Customer Service Center (by the applicant per se or the applicant’s guardian) by submitting the completed “COSMILE Enrollment Form For Applicant from 2 to 19 years old” with copies of the applicant’s or guardian’s ID documents. Minor applicants (2 years old or older but less than 20 years old) will be registered under a family account, and the guardian shall be named as the primary member. Applicants over the age of 20 may enroll directly via STARLUX website or App on a computer or mobile device.

Terms of Membership and Membership Card:

  • Each member may enroll under his or her personal name only and have only one Member ID; therefore, please DO NOT attempt to establish more than one account. Memberships and Member ID are non-transferrable. In order to fulfill its corporate responsibility to the protection of the environment, STARLUX has adopted an e-card system. News regarding card tiers, benefits and mileage requirements will be announed on STARLUX website and App. STARLUX reserves the right to accept or decline any and all applications for membership in the program.
  • The membership card tier and ID number become effective immediately upon issuance of the card. The mileage accumulation is available upon the application for enrollment. Retroactive mileage registration is only accepted within 12 months upon expiration of 3 days after the member takes the flight operated by STARLUX. Please proceed to file the application online via STARLUX’s official website or the APP. In order to deposit the mileage into the member account automatically, the member shall ensure that the English name (particularly the English name on the Ticket) and Member ID used by the member in the transaction shall be identical with those registered by the member in COSMILE membership program.
  • Please keep your own Member ID, email account and password with care. Access to various services or inquiries on STARLUX’s official website or the APP based on the member’s Member ID, email account and password, if any, shall constitute the act done by the member in person. Please DO NOT make your Member ID, email account and password available to any others. STARLUX will not be liable for the damages to the member’s privileges caused by any unauthorized access with the Member ID, email account or password not attributed to STARLUX.
  • A member who wishes to inquire or change his/her personal information (other than English name, date of birth, and email account) shall do so by accessing the COSMILE account via STARLUX’s official website or the APP, or call STARLUX’s Customer Service Center for the same purpose.
  • A member who wishes to change his/her English name, date of birth or email account shall file the application in the “Support” section on STARLUX’s official website. STARLUX Customer Service Center will contact you voluntarily. Then, please complete the application at the city service counter of STARLUX in person on the ground of the completed “Application Form for Personal Data and Relationship Change” attached with your ID documents. For compliance with the Personal Information Protection Act, where the application shall be completed by any person other than the member in person at the counter, the member shall enter his/her signature into the “Principal” section in the application form; otherwise, the application will be rejected accordingly.

General Terms:

  • STARLUX may take legal actions and, without any prior notice, terminate the membership status if any member meets any of the circumstances:
    1. STARLUX may cancel the membership and accumulated mileage of the member who seeks profit through illegal means (including but not limited to, earning mileage under a false name, or selling the mileage or award). The member shall also be responsible for compensation of the equivalent cash amount for the mileage already exchanged for the award.
    2. Demand any undue membership privileges not applicable to his/her membership tier or fail to abide by flight cabin or airport lounge regulations, thereby affecting the other passengers’ privileges or causing trouble to STARLUX’s staff.
    3. Speak words, or conduct deeds, that would endanger STARLUX’s flight safety or infringe upon the other passengers’ privileges.
    4. Make any false or improper representation that injures STARLUX’s goodwill.
    5. Once violated STARLUX’s terms and conditions for carriage of baggage.
    6. Engage in any acts that involve improper use or abuse of membership privileges.
  • The expenses or sub-charges imposed on the award under related laws and regulations, such as tax, government fees and fuel expenses, if any, shall be borne by the member solely.
  • If necessary, please show your e-membership card or the card number when using the airport lounge or accessing any special privileges. Where you fail to show the same or provide your ID documents, STARLUX’s staff reserve the right to decide whether or not the service should be provided subject to the circumstances.
  • The personal information provided by a member is protected under STARLUX’s privacy policy and sed pursuant to the relevant regulations. For the related terms and conditions, please visit STARLUX’s official website. The member’s e-mail account obtained by STARLUX is only intended for delivery of the information related to transactions, services, special privileges, membership privileges and premium policy. STARLUX will send said information to the member via the email and also identify itself as the sender in the email. STARLUX will not be liable for any failure to accumulate or exchange mileage to the member’s account or any potential damage to the member’s privileges due to the failure to send said information resulting from the circumstances not attributed to STARLUX, such as the member’s email account in error, failure in the email system, or member’s request for stopping STARLUX to send such e-mails.
  • STARLUX reserves the right to correct or pursue any inconsistency with regard to the member’s mileage accumulation or special privileges.
  • Member who wishes to terminate the membership shall file the application in the “Support” section on STARLUX’s official website. The Customer Service Center will contact you voluntarily. Then, please complete the application at the city service counter of STARLUX in person on the ground of the completed “Application Form for Consolidation/Deletion of COSMILE Account” attached with your ID documents. Once the membership account is terminated, the benefits and privileges related to any mileage accumulated will become invalid, no matter whether they are exchanged for the award or not.
  • The ownership of a member’s e-membership card remains vested in STARLUX. STARLUX reserves the right to recall the same, if necessary.
  • STARLUX reserves the right to interpret and apply these terms and conditions. In the case of any alteration hereof, the latest terms and conditions posed on STARLUX’s official website shall apply. STARLUX will not be liable for any loss caused by update of, amendment to, or termination of the terms and conditions. The decision made by STARLUX in each individual case shall constitute its final and irrevocable resolution.
  • Even if any provision herein is held invalid, revocable, illegal or enforceable, the other provisions herein shall remain unaffected and effective.

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Airline Strategies

How To Access SAS Lounges On Arrival

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SAS Fleet Grounded Picture From Nettavisen

Many of us enjoy lounge access before our flight as it is one of the most important frequent flyers program’s benefits out there. Relaxing in an airline lounge truly makes the whole flying experience stand out. Without the hassle of swimming through pools of people and struggling to find a vacant seat while sitting on an empty stomach; too bad the majority of us can only use it pre-departure.

In general terms, with Star Alliance, you can access member airlines lounges with holding an outbound boarding pass with a member airline’s flight, that’s given by whether by your fare class (premium economy/business/first) or your airline frequent flyer program status (generally Star Alliance gold).

SAS Lounge Access By Fare Class
SAS Lounge Access By Ticket Class

Scandinavian Airlines is one of the five founding members of the Star Alliance, while these days they are operating at the most competitive and price-sensitive commercial aviation market in the world. Their own frequent flyer program – EuroBonus, though might not be the most popular one out there, they do offer rather generous perks to its elite members.

For example, silver members can access SAS lounges on Saturdays and certain holidays. Their newly introduced high-speed wifi is free of charge for members who is Gold and above, while you have to pay for it even in Lufthansa business. For their most loyal Diamond members, when flying in SAS Go (economy), they can have drinks (even snacks sometimes) free of charge throughout the flight. These are some unique benefits which you don’t get with other airlines out there.

SAS High Speed Wifi Netflix
SAS High Speed Wifi Netflix

Unknown to many people, however, what used to be a written perk on its website has now become nowhere to be found, unless you were already elite members 10 years ago.

Yes, you can have access for SAS lounges in Copenhagen, Oslo and Stockholm plus other Café lounges in Scandinavia with all arriving flights if you are holding Diamond status, while only possible to have access to it for long-haul flights arriving from US and Asia if you are a Gold member or Business class/SAS Plus passenger.

SAS Lounge Access By Status Card
SAS Lounge Access By EuroBonus Level

This also apply when you are traveling with a Star Alliance member airline on arrival if your SAS EuroBonus info is registered on the boarding pass.


How To Get Into The Lounge:

Well, you do not have to ask the staff to let you through, by simply scanning your boarding pass(with registered ffp info ofc), you and 1 guest (or up to 4 family members) can enjoy the lounge for a little longer for the day.

SAS Next Generation Lounge (Domestic) Oslo Cafe Counter
SAS Next Generation Lounge (Domestic) Oslo Cafe Counter

SAS lounges at their hubs in Oslo are exceptionally new, while their Copenhagen lounge has been renovated recently as well, all their lounges are kept to good standards which offer amenities like shower facilities, sometimes a gym, a spa, a private bedroom or even a barista who will handmake your coffee as you like.


My favorite has to be the mango flavour chai latte which so far they offered it exclusively at the Copenhagen SAS Gold Lounge. You may check out my review of their SAS Lounge + SAS Gold Lounge In Oslo and the new SAS Next Generation (Domestic) Lounge in Oslo.

SAS Next Generation Domestic Lounge Entrance Sideview
SAS Next Generation Domestic Lounge

Hope more of your Diamond members out there can utilise this “hidden” perk to your advantage and hope they can resolve this strike issue very soon.

Thanks for reading, remember to try out my favourite Mango Chai Latte by ordering from the SAS Gold lounge’s barista next time you are in Copenhagen .

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